These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
(1-25 of 74) Sorted by Most Reviews
Microsoft's SharePoint is an Intranet solution that enables users to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and collaborate across the organization.
Box is an online cloud content management solution that caters to individual users as well as businesses.
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
M-Files provides an information management platform that is designed to improve business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems,…
Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a…
Egnyte provides a unified content security and governance solution for collaboration, data security, compliance, and threat detection for multicloud businesses. More than 16,000 organizations trust Egnyte to reduce risks and IT complexity, prevent ransomware and IP theft, and boost…
OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.
The Nuxeo Platform is a cloud-native Content Services Platform designed to make it easy for large enterprise organizations to build smart content-centric applications that enhance customer experiences, improve decision making, and accelerate products to market.The vendor states its…
Alfresco Content Services (formerly Alfresco ECM) is a free enterprise content management system for Microsoft Windows and Unix-like operating systems. It comes in three editions: Alfresco Community Edition is free software, licensed open source. Alfresco One is commercially & proprietary…
Sprinklr's Modern Marketing & Advertising allows brands to build and protect their reputation, and take action at every point in the marketing lifecycle through AI-powered insights, automated workflows, and omnichannel campaign planning & execution.
Sitemate's flexible software platform Dashpivot enables companies in construction and heavy industries to digitise and streamline their standard operating procedures. According to the vendor, unlike Word docs, PDFs, Excel spreadsheets and other software tools, Dashpivot provides…
OpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing…
Micro Focus Vibe is a web-based team collaboration platform developed by Novell, and was initially released by Novell in June 2008 under the name of Novell Teaming. Novell's acquisition by Micro Focus was completed in April 2015. Vibe is a versatile collaboration solution that can…
Oracle WebCenter Content is Oracle's ECM Suite. This product is tightly integrated to other Oracle products and provides ECM functionality to Siebel CRM and PeopleSoft. The WebCenter product family also includes Oracle's CMS (WebCenter Sites) which they acquired from FatWire.
The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their…
IBM FileNet Content Manager is a category-leading product and includes functionality for document management, business process management, November 1, 2011 © 2011, Forrester research, inc. reproduction Prohibited The Forrester Wave™: Enterprise Content Management, Q4 2011 For Content…
SmartSearch is a content management system that is offered as both a departmental and enterprise class document management solution that is designed to allow organizations to easily scale to their document management software needs.The vendor says that the flexible nature of SmartSearch…
Veeva Vault is an enterprise content management (ECM) system from Veeva Systems headquartered in Pleasonton, California.
Curata's content marketing platform (Curata CMP) enables more efficient content creation with greater impact on pipeline. According to the vendor, this solution enables users to: Analyze marketing and sales pipeline impact: Instantly access content metrics such as leads generated/…
FileCloud is a secure content collaboration platform (CCP) that provides compliance, data governance, data leak protection, data retention and digital rights management capabilities. Workflow automation and granular control of content sharing across most enterprise platforms is fully…
The OpenText Extended ECM Platform aims to transparently integrate with applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365® or other process-driving software. With ECM integrations, the content services platform bridges content silos and automates…
Redwood Reporting automatically delivers critical report output, when, where and how it is needed most. This is to eliminate the frustration, wasted time, and errors associated with manually accessing, calculating and mapping pieces of information from disparate systems and data…
Enterprise Content Management (ECM) is a system for capturing, preserving, managing and delivering unstructured content and documents. ECM also secures content digitally in compliance with policy. ECM systems make these records retrievable and shareable. Content can be transferred with minimal risk to the content's security.
Enterprise content management systems ensure that users can easily access up to date documents. ECM systems also include version control features so that old versions of documents can be recovered as needed. Businesses use ECM systems to reduce organizational risk and ensure that users get the documents and information they need.
Enterprise Content Management (ECM) software is designed to facilitate lifecycle management, information governance (IG), and collaboration. Modern ECM systems should provide a single source of truth. Additionally, they should offer features for version control and synchronization, intuitive search, and discovery. It is also important for ECM software to integrate with other applications to deliver viewable content across multiple platforms.
The timely delivery of contracts and other transactional documents is also an important component of business process management (BPM). This is a secondary goal of ECM software. Security and optimized business processes are built into a successful ECM's content storage and retrieval systems.
Enterprise content management systems may have a one-time/ annual license fee that can start in the $2,000-$3,000 range. Alternatively, they might offer a monthly subscription fee that is per user per month. The subscription fees start at $15-$20/month/user and increase proportionally with the size of the company. Certain ECM vendors also offer a free trial.
However, many ECM vendors do not openly disclose their prices but will provide a quote upon request.
The following Enterprise Content Management (ECM) software offer award-winning customer relationships, feature sets, and value for price. Learn more about our Best Of Awards methodology here.
Enterprise content management (ECM) systems allow organizations to capture, store, and manage documents and make them accessible to end-users. Types of files that can be stored and retrieved digitally include:
More recently, ECM software has evolved to capture other types of files as well, including video and audio recordings and social media posts.
There are a few key benefits that come along with using ECM software. If your organization currently keeps track of important information using paper documents and filing cabinets, you should consider the following benefits of moving to an ECM system:
According to end-user feedback on TrustRadius.com, top-rated enterprise content management software include:
For more information about other ECM products, including which products are most popular among different business sizes, view the Enterprise Content Management Software TrustMap on TrustRadius.com
Enterprise content management (ECM) systems are similar to document management systems (DMS) in many ways. For example, they both help manage files, provide a central repository for document storage, and perform document retrieval. However, there are a few key differences as well, including:
The cost of enterprise content management software varies depending on the type of software deployment (cloud-based vs. on-premise), number of users, and pricing model. Some products will have a one-time license fee, this can range between $2,000 - $4,000.
Cloud-based products are more likely to have monthly or annual subscription-based pricing instead. Prices can range from $5 to $50 per month per user.
