Kaspersky Technical SupportVerified account

@kl_support

Official Global Technical Support twitter of . Our support agents respond here on 6AM-18PM UTC 7 days a week in English and Russian.

support.kaspersky.com
Joined February 2013
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  1. 1 Jan 2020

    @RoadRun37032941 Greetings. Please submit a ticket to our Tech Support through this form: . We will do our best to resolve the problem in shortest time.

    32 replies . 2 retweets 9 likes
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  2. 11 Nov 2019

    @RoadRun37032941 Hello! Not quite clear, please, would you be so kind to specify, what is going on?

    4 replies . 4 likes
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  3. 11 Nov 2019

    @RoadRun37032941 Should you face any issues or have any further queries, please contact us directly. Relevant contact information can be found at Best regards.

    4 replies . 5 likes
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  4. 10 Nov 2019

    @RoadRun37032941 Hi, have you tried updating the license status? Click information about your license/subscription at right-bottom and then 'Update the status'. If it doesn't help, please contact via this link or

    2 replies . 1 retweet 4 likes
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  5. 30 Oct 2019

    @RoadRun37032941 Hello! We will try to decrypt your files. Please follow the instructions at

    1 reply . 2 likes
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  6. 17 Aug 2019

    @RoadRun37032941 Hello! we've just received a reply from our experts. Our product's heuristic analysis detects the following threat as HEUR:Trojan-Downloader.Script.Generic. Virus total showing incorrect information at this point. Have a nice day!

    4 replies . 1 retweet 5 likes
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  7. 25 Jul 2019

    @RoadRun37032941 we should continue solving via DM. Please, follow us to exchange private

    1 reply . 5 likes
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  8. 24 May 2019
    Replying to

    Здравствуйте, дальнейшее решение лучше вести через My Kaspersky (), зарегистрируйтесь и отправьте нам запрос по проблеме

    1 reply . 4 likes
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  9. 30 Apr 2019
    Replying to

    Здравствуйте, , не могли бы вы более подробно описать ситуацию с техподдержкой? Уточните, пожалуйста. номер вашего обращения

    4 likes
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  10. 25 Apr 2019

    Official Kaspersky Lab Support Team wants to warn you about fake "support" services -

    5 replies . 4 retweets 12 likes
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  11. 12 Mar 2019

    Мы создали вам запрос: INC000010258757, пожалуйста, ответьте на него и предоставьте нам необходимые данные.

    6 replies . 2 likes
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  12. 14 Feb 2019

    Hello! Please contact us via DM, since we can not provide you with instructions with symbol limit.

    3 replies . 7 likes
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  13. 16 Jan 2019

    @russianbuttfighting Good day! If there was an encryption, please create support ticket. 1. Go to 2. Sign in with your My Kaspesky Account 3. Include a brief description of the issue. Thanks!

    2 replies . 3 likes
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  14. 4 Jan 2019

    @MigSnafu We are still working on it. Thank you. Stay Tuned.

    1 reply . 4 likes
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  15. 3 Dec 2018

    Уточните, пожалуйста, обращались ли вы с возникшими проблемами в нашу Службу технической поддержки? Если да, пришлите, пожалуйста, номер обращения.

    2 replies . 5 likes
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  16. 19 Nov 2018

    Для сброса секретного вопроса, пожалуйста, создайте запрос через личный кабинет: В запросе укажите адрес почты личного кабинета. Спасибо.

    3 replies . 3 likes
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  17. 21 May 2018

    Good day! Sorry for delay, we can see that your request is under investigation and you just need to wait reply.

    10 replies . 4 likes
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  18. 18 May 2018

    Hello! We found your incident with the following INC000009196150 ID. Please be informed, that business hours for technical support for business customers from Middle East are Sunday to Thursday, 10:00 – 18:00 (UTC +4). You will receive the answer soon.

    4 replies . 1 retweet 3 likes
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  19. 3 Apr 2018

    @Urvis97 Please accept our apologies for the inconvenience. Could we please ask you to follow us so we could continue solving via DM?

    1 reply . 1 retweet 1 like
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  20. 25 Jan 2018

    @coolprabhakar21 If you have already registered, a Personal Partner ID should have been sent to you via your registered email for your log-in at Kaspersky Lab Partner Portal () Thus, now you can just Sign In at and contact our team.

    5 replies . 5 likes
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