In-product support: easy access to the best answers, right inside your product
Knowledge base: store your own help content along with the best answers from your customer community
Online community: unite your users and allow them to help each other and share best practices
Offer highly relevant content suggestions based on where the customer is in your application. Use feedback from your customer community to ensure the best solution is always provided first.
Continuously extend your knowledge base with the best answers from your support team and your customers. Allow customers to rate answers and use their feedback to keep your knowledge base up to date.
Use gamification to motivate and incentivize your customers, turn them into advocates and have them answer questions and share best practices.
More customers are being served through the inSided platform than through any other service channel. A large part of our customers find answers to their questions through the community, without contacting other, more expensive service channels.
Onno van der Poel
Provide self-service first, while retaining the ability to offer 1:1 support where needed.
When considering to build or replace a new center, there are 5 capabilities you need to understand and embrace as a software company
Rich help content
Smart search
Intelligent distribution center
Real users Q&A's
Agent assistance when desired
Our product experts are happy to answer any questions, or set you up with a personalized demo of our platform.