Return Policy & Warranty

To give customers the chance to “wear test” our VECTIV footwear, we will accept returns of reasonably worn VECTIV shoes up to 90 days from the date of purchase. Returns can be processed online or at any The North Face-owned retail stores (NOT at 3rd party retailers), but customers must provide an original dated receipt for processing (valid for purchases between 1/26/2021 and 4/2/2022). The North Face will determine in its sole discretion if a return will be accepted. Additional restrictions may apply; see full Terms & Conditions.

All of our branded products (except footwear and products from our The North Face Renewed series) are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the product.

If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

The products eligible for the Limited Lifetime Warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your The North Face® sleeping bag may not survive to the ripe old age of 70. (But we have heard from folks whose well-loved and cared for 1973 Superlight sleeping bags are still going strong!)

Footwear and products from our The North Face Renewed series are covered by a One-Year Warranty which covers manufacturing defects in materials and workmanship for the first year following purchase.

For products labeled "The North Face Renewed” please go here for information on how to submit a warranty claim.

If you've sent an item in to be repaired, we'll email you when it has been received by our Warranty Department. This email will include information about the status of your repair. Our typical turn-around time for repairs is 6-8 weeks, but time can vary based on workload and whether the product was thoroughly cleaned before it was sent.

If you have more questions, please reach out to our Warranty Department on (855) 500-8639 or email us at [email protected].

To submit a Warranty claim, your product must be returned, with a Warranty Return Form, to:

Canadian residents who are having problems with a warrantied product from The North Face, please send it to:

All shipping to the Warranty Repair Department must be pre-paid and insured. The North Face will not be liable for in-bound packages that are lost.

Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

If your buckle is broken or missing we would be happy to send you a new one. Contact us at [email protected] to request a replacement buckle. Please provide your name and address, along with a photo of your product, a description of the buckle and a picture of the buckle if possible.