How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order

  1. Dispatch & Delivery

    • Dispatch and delivery times
    • Delivery costs and methods
    • Changes to your order
    • Tracking your order
    • Problems with your order
    Learn moreabout shipping and delivery

  2. Your Account & Apple ID

    • What is an Apple ID
    • Benefits of an Apple ID
    • Modify your Apple ID Account
    • Reset your Apple ID Password
    Learn moreabout your account

  3. Payment & VAT

    • Paying with cards
    • Apple Financial Services
    • Reprinting your invoice
    • Promotions, Rebates, and Coupons
    Learn moreabout payments

  4. Returns & Refund

    • How to return an item
    • Returns: Step-by-Step Guide
    • Processing your refund
    • Trouble with your new Apple Product
    Learn moreabout refunds and returns

  5. Manage your order

    • Reauthorise your card
    • Cancel an item from your order
    • Change your delivery or billing address
    • Change iPod personalisation
    • Initiate a return
    Learn moreabout changing and viewing your orders

  6. iPhone & Support

    • iPhone Availability
    • iPhone Features
    • Online Support
    Learn moreabout iPhones

  7. Shopping Experience

    • Ratings & Reviews
    • Security Policy
    • Enabling Cookies
    • Saving Items & Cards
    • Where to buy
    Learn moreabout the shopping experience on Apple Online Store

  8. Order Status

    • Your order has reached Apple
    • The estimated delivery date
    • Cancel and change your order
    • Using Online Self Service
    Learn Moreabout your order status

  9. Gifting

    • Gift Messaging & Package
    • Engrave your iPod
    • iTunes Gift Cards
    • Corporate Gifts
    • Send gifts throughout Europe
    Learn moreabout gifting

  10. Questions & Answers

    • Getting Started
    • Content guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most interesting questions
    Learn moreabout questions and answers

  11. Software Downloads

    • MPEG-2 Playback Component
    • Your iWork Activation key
    • AirPort Extreme 802.11n* Enabler
    Learn moreabout downloadable software

  12. We keep you informed

    • Order Acknowledgement
    • Order Confirmation
    • Shipping Notification
    • Proactive Notifications
    Learn Moreabout how Apple keeps you informed