We’ll give you a quote for what your current device is worth online or in a store. Choose a new one that's right for you, and apply your credit toward that device.
When you get your new device, just follow a few simple steps to safely transfer over your data and wipe the information from your current one.2 And with iOS 15, you’ll have temporary access to all the iCloud storage you need to back up and transfer all your apps and data to your new device.
Here’s how to prep your:
Return it via free courier service, schedule a collection for free, drop it off at the courier’s designated location, or trade it in at any Apple Store.
Find a store near youNot ready for a new device? You can still trade in a current one. We’ll put the value on a gift card you can use to shop for Apple products.
Select your device to get a trade-in estimate without a purchase.1
You may be done with your device, but chances are it still has more to give. If it’s in good shape, we’ll help it go to a new owner, diverting electronic waste from landfills. If not, we’ll send it to our recycling partner, so we can save more precious materials and take less from the earth.
And if it’s an iPhone, it could even go to Daisy, our disassembly robot that can efficiently recover the resources inside.
Whether you’re making a purchase or not, we’ve made it easy to trade in an eligible device either in a store or online. Just answer a few questions regarding the brand, model, and condition of your device. We’ll provide an estimated trade-in value or a simple way to recycle it.
If you accept the trade-in estimate in the store, we’ll give you instant credit toward a purchase or a gift card you can use anytime.
If you accept the trade-in estimate online when you purchase a new Mac, iPhone, iPad, or Apple Watch, we’ll arrange for you to send us your current device. Once we receive it, we’ll inspect it and verify its condition. If everything checks out, we’ll credit your original purchase method and send you any remaining balance on an Apple Store Gift Card by email.
If you choose to trade in your current device online for a gift card, we’ll also arrange for you to send it to us. When everything checks out, we’ll send you an Apple Store Gift Card by email.
Regardless of how you choose to trade in, if the condition of your device doesn’t match what you described, a new estimated trade-in value will be provided. You’ll have the option to either accept this revised quote or reject it. If you reject it, your device will be returned to you at no charge.
It depends on where and when you make a purchase.
If you’re ready to buy a new product at an Apple Store, you can bring your current device with you. If it’s eligible for trade-in, we’ll apply an instant credit at the time of purchase. The only exception is that Mac trade-ins are only available online.
If you’re ready to buy a new Apple product online (apple.com or the Apple Store app), you can trade in a current device and get credit toward your purchase.
If you’re not ready to make a purchase, you can trade in your current device online for an Apple Store Gift Card via email that you can apply to any future Apple purchase.
And no matter how you use Apple Trade In, if your device has no trade-in value, you can always recycle it responsibly for free.
Generally it takes 2–3 weeks for online trade-in. But the sooner you send us your device, the sooner we can verify its condition and process your trade-in refund or gift card.
For recycling, you will receive an email with details on arranging a pick up of your device. This process generally takes about 1 week.
It depends on what you buy and how you pay for it.
If you buy an iPhone, iPad, Mac, or Apple Watch and pay in full, we’ll apply a credit to your original payment method up to the total purchase price. For any remaining amount, you’ll receive an Apple Store Gift Card via email.
Once our trade-in partner receives your trade-in device and confirms that the condition matches what you described, there’s nothing more you need to do. If it doesn’t match, our trade-in partner will work with you to confirm that you still want to move forward with the trade-in.
Yes, the Apple Trade In program is available on apple.com as well as in all our retail stores. The only exception is that Mac trade-ins are only available online.
However, keep in mind that the trade-in credit you get in the store may be different from the estimated trade-in value you received online.
It depends on the device, model, manufacturer, and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund.
Keep in mind that we need to receive your device within 14 days of initiating the trade-in, and the condition needs to match what you told us.
If the condition of the device is different from what you described, we’ll provide a revised value. You can either accept or reject it. If you accept it, we’ll continue with the trade-in and credit to your original payment method. If you reject it, we’ll cancel the trade-in and return your current device. No matter what, we’ll send you email updates about the progress of your trade-in, so you’ll know what’s happening at every step.
If your trade-in will be applied as a credit toward an online purchase, you can track it from your Apple Store account.
If you’re trading in for an Apple Store Gift Card, you can follow the status of your trade-in by using our trade-in partner’s status portal.
If you haven’t yet shipped your device, you can cancel your trade-in by simply keeping your device.
If you’ve already shipped your device, the trade-in can’t be cancelled. If you receive a revised trade-in value after the inspection of your device, you can then choose to reject it. However, all packaging and device accessories (such as keyboard, mouse, cables and power adapter) will not be returned once sent in, regardless of cancellation of trade-in.
You’ll receive detailed instructions on how to prepare your device so you can complete your trade-in.
If you’re trading in your device for credit toward a new one, you can choose to drop it off or schedule a courier pick-up. If you prefer to drop it off, we’ll provide you a code you can present when dropping it off at the designated SF Express locations, where they’ll pack up your device and send it to our trade-in partner. If you select courier pick-up, a courier will come with a trade-in kit to collect it at the scheduled time.
To trade in a device without purchasing a new one, we’ll send you a trade-in kit so you can pack up your own device, and a courier will come to collect it at the scheduled time.
Keep in mind that the estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this time frame to ensure that you get this value. For recycling, you’ll receive an email with instructions on how to arrange pick up as soon as possible.
Devices that contain batteries should be packed in compliance with all applicable laws, regulations, and industry best practices, which typically include the guidelines below:
To turn off Find My on your iPhone or iPad:
To turn Find My off via iCloud (if you do not have your device): Follow this guide.