Professional Services Automation Software
Professional Services Automation Software Overview
Best Professional Services Automation Software include:
Easy Projects, Atera, Teamwork, Autotask PSA, and BigTime Software.
Professional Services Automation Software TrustMap
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
Professional Services Automation Products
(1-25 of 46) Sorted by Most Reviews
Adobe Workfront
Adobe Workfront, acquired by Adobe in late 2020, is a web-based project-management tool. It is designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms, as well as resource…
Key Features
- Task Management (306)89%8.9
- Team Collaboration (296)87%8.7
- Resource Management (278)84%8.4
Wrike
Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project…
Key Features
- Task Management (196)89%8.9
- Team Collaboration (194)86%8.6
- Scheduling (182)79%7.9
ConnectWise Manage is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the…
Key Features
- Ticket response (73)77%7.7
- Organize and prioritize service tickets (74)74%7.4
- Ticket creation and submission (74)69%6.9
Teamwork
Teamwork Projects takes care of the details so teams can focus on delivering results, allowing the user to own the big picture.Designed to make it easy for everyone to see what they’re working on, who they’re working with, and what comes next — whatever the size of the team. Regardless…
Key Features
- Task Management (79)91%9.1
- Gantt Charts (70)86%8.6
- Document Management (70)80%8.0
BQE Core
BQE Core is a business management solution built specifically for professional service firms. According to the vendor, BQE Core is a combination of a billing assistant, project management, and accounting solution. The vendor’s value proposition is that Core does the hard work for…
Key Features
- Time tracking (37)83%8.3
- Standard reports (26)79%7.9
- Dashboards (34)67%6.7
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, and reports. Atera’s pricing model also helps managed IT service providers…
Key Features
- Multiple Server Monitoring (49)88%8.8
- Automated alerts and notifications (50)84%8.4
- Remote monitoring (49)83%8.3
Mavenlink provides project management and collaboration software for small to mid-sized professional services companies. Features include resource management, project dependencies, time and expense tracking, file sharing, versatile user permissions, private messaging, planning and…
Key Features
- Task Management (38)91%9.1
- Timesheet Tracking (39)89%8.9
- Team Collaboration (38)87%8.7
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
Key Features
- Service-level management (20)87%8.7
- Change requests repository (18)81%8.1
- Organize and prioritize service tickets (21)81%8.1
NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.
Key Features
- Resource Management (13)75%7.5
- Timesheet Tracking (13)73%7.3
- Task Management (13)41%4.1
Easy Projects is a project management tool designed for a wide range of businesses (small to mid-sized and enterprise level). It includes both basic features like creating projects and tasks and filling in the calendar, and also some advanced ones, including an interactive Gantt…
Key Features
- Task Management (12)87%8.7
- Resource Management (11)82%8.2
- Team Collaboration (11)79%7.9
FinancialForce Professional Services Automation software is also a cloud-based services solution that is built on the Force.com platform. It allows companies to manage professional resources, customers, projects and financials in one integrated services management application. Because…
Key Features
- Resource Management (8)80%8.0
- Gantt Charts (8)70%7.0
- Team Collaboration (9)21%2.1
Upland PSA formerly (Tenrox) is a modular cloud project management, service delivery and billing solution that is designed to support globally dispersed customers and project workers who are operating in multiple remote locations, currencies, tax jurisdictions and time zones. Tenrox…
Key Features
- Timesheet Tracking (5)20%2.0
- Budget and Expense Management (5)10%1.0
Unanet is project management software offered on-premise or in the cloud. Features include resource planning, skills management, budgeting, forecasting, time tracking, expense reporting, billing, revenue recognition, and project status and performance reporting. The company says…
Key Features
- Timesheet Tracking (5)91%9.1
- Email integration (5)82%8.2
- Resource Management (5)73%7.3
Learn More About Professional Services Automation Software
What is Professional Services Automation (PSA) Software?
Professional Services Automation (PSA) Software creates a centralized platform to manage client-project engagements through the entire lifecycle, from sales opportunity creation to final invoice collection. PSA Software allows collaborators to plan, manage, and measure project performance and progress. PSA Software automates or streamlines many repetitive manual processes, which increases team productivity by letting members focus on other tasks.
PSA software can provide automated performance, revenue, cost, utilization, and profit reports, which greatly increase project visibility and resource optimization. These various tools make PSA incredibly versatile and lend them to a variety of industries, including consultation, IT, architecture, and marketing. PSA Software tends to be able to seamlessly integrate with accounting, CRM, and payroll systems. Because PSA Software automates administrative work and fosters communication between project members, project quality and customer satisfaction are likely to be increased.
PSA Software is an umbrella term that covers platforms with elements of Customer Relationship Management (CRM) Software, Project Management Software, and Remote Management and Monitoring Software. PSA Software combines these software into a package that is accessible to both service professionals and their clients, making them an ideal all-in-one solution for customer-facing businesses.
Professional Services Automation (PSA) Software Features
PSA Software typically include the following features:
- Lead and recruitment management
- Proposal generation
- Customer profile creation and management
- Contract management
- SLA management
- Project and portfolio management
- Resource management
- Scheduling and task assignment features
- Team communication features
- Data management
- Accounting and budgeting
- Expense reporting
- Time tracking
- Revenue tracking
- Risk and profitability performance tracking
- Billing and invoicing
- Cloud-based or on-premises installation
Professional Services Automation (PSA) Software Comparison
When comparing PSA Software products, these are the most common considerations:
End users. While project members will inevitably learn the PSA Software, it may need modules that are approachable to customers, clients, and stakeholders, depending on your industry. NetSuite OpenAir PSA has native mobile apps for iOS, Android, and Windows Phones, which increase accessibility. Deltek Vantagepoint processes foreign currencies and provides multilingual support, making it a great option for globalized service providers.
Customization. The degree to which you can personalize PSA features to meet the needs of your business will be an important factor for many professional service providers. This will help streamline your workflow, ensuring that productivity and project quality are effectively managed. FinancialForce offers a wide degree of personalization, including customized dashboard, reporting, and invoicing features.
Industry. While PSA Software products are designed to be flexible, some vendors offer products tailored to the needs of specific industries. ConnectWise Manage is geared toward software development firms and provide support for real-time data reporting and bug tracking. Alternatively, If you work in an industry that can’t fully use a cloud workspace, Upland PSA and Deltek Vantagepoint have on-premise installation options.
Integration features. How you want to introduce the PSA Software into your workflow is an important consideration. If you’re bringing it on board mid-project and want it to work with other software, there are quite a few options for you. VOGSY is designed to integrate with Google Workspace, making it a good choice for small businesses that rely on these tools. However, if you are looking for an all-in-one platform, Deltek Vantagepoint provides a fully integrated PSA solution.
Pricing Information
PSA Software tends to use subscription-based pricing, with the lowest tiers ranging between $10 and $89 per month. Vendors will create a pricing and feature plan to best suit the needs of your business. Most vendors offer a free trial or demo.