How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status and more.

Help yourself.

Check order status, track or change your order and more.

Go to your order

  1. Shipping & Delivery

    • Dispatch and delivery times
    • Delivery costs and methods
    • Changes to your order
    • Tracking your order
    • Problems with your order
    Learn moreabout shipping and delivery

  2. Your Account & Apple ID

    • What is an Apple ID
    • Benefits of an Apple ID
    • Modify your Apple ID Account
    • Reset your Apple ID Password
    Learn moreabout your account

  3. Payment

    • Payment methods
    • GST and Invoicing
    • Security
    Learn moreabout payments

  4. Order Status & Management

    • Check order status
    • Track items
    • Edit your order
    • Cancel your order
    Learn moreabout changing and viewing your orders

  5. Returns

    • How to return an item
    • Trouble with your new Apple Product
    Learn moreabout refunds and returns

  6. Shopping Experience

    • Security Policy
    • Enabling Cookies
    • Saving Items & Cards
    • Where to buy
    Learn moreabout the shopping experience on Apple Online Store

  7. Apple Software

    • Older Versions of macOS
    • GarageBand Learn to Play
    • iWork
    Learn moreabout downloadable software

  8. Gifting

    • Gift Messaging
    • Gift Packaging
    • Engraving
    • Send gifts to friends and family in other regions
    Learn moreabout gifting

  9. We keep you informed

    • Order Acknowledgement
    • Order Confirmation
    • Shipping Notification
    Learn Moreabout how Apple keeps you informed