Conversational AI
Deliver exceptional customer experiences anywhere
IBM Watson Assistant uses artificial intelligence that understands customers in context to provide fast, consistent, and accurate answers across any application, device, or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
Why Watson Assistant?
Pays for itself
337%
Less than 6 months for payback on investment and delivers 337% in ROI according to Forrester TEI report.
More accurate
14.7%
Proven up to 14.7% more accurate than competitive solutions in a recent published study on machine learning.
Trusted
1,000+
Proven a trusted and reliable partner with over 1,000 client deployments across every industry.
Faster, helpful, and more consistent than ever
Your customers want to engage with you and being prepared for every use case matters. Watson Assistant and natural language processing (NLP) actually improves the user experience on the channels they use most.
Comprehensive
Easily recognize more topics and content than any other chatbot. Give your customers truly accurate and complete answers with robust topic understanding, AI-powered intelligent search, and human agent handoff.
Fast
Answer questions with real-time Natural Language Processing (NLP) in very few steps. Efficient and tailored interactions, including rich media, results in a high completion and containment rate.
Adaptable
Keep the conversation going with AI that adapts to customer needs and doesn’t break when deviations occur in conversations.
No limitations, no complications, no code required
Create and launch a highly-intelligent, AI-powered virtual agent in an hour without writing a single line of code. Connect to existing content sources and applications to get stuff done for your customers.
Easy
Build a better customer experience without a degree in computer science. Get up and running in minutes by using a drag-and-drop interface to build dialog. Then customize your chatbot to fit your brand and embed it in your website with a simple copy and paste.
Complete
Future proof your customers’ experiences by integrating with existing channels and back-end systems to complete their journey. Watson Assistant’s robust integrations can answer questions, perform transactions, and route customers to the agents they need.
Enterprise-ready
Built with IBM security, scalability, and flexibility, Watson Assistant understands any written language and is designed for global deployment.
Save more
Watson Assistant saves USD 23.9 million
Forrester interviewed four IBM clients who CRM streamlined business processes with conversational AI. See how these organizations improved customer satisfaction, empowered customer service agents and achieved a 337% ROI using virtual agents across their organization.
Testimonials
I think there have been massive benefits for everyone involved. It’s a win for customers; they get a more consistent, faster response. It’s good for us and our live agents and ultimately good for the industry.
Head of Digital Supply Chain Innovation, Financial Services
From the Total Economic Impact of Watson Assistant
The sooner you start, the sooner you get to a relevant call deflection number. Watson Assistant has a huge impact on that.
Product owner, automotive
From the Total Economic Impact of Watson Assistant
We were really looking for a scalable business model that can interact with our customers.
Senior product manager, software
From the Total Economic Impact of Watson Assistant