Business consulting services
Execute your business strategy flawlessly and accelerate transformation by integrating expertise with data and advanced technologies
Overview
Our business consulting services focus on addressing clients' key business needs, optimizing their business processes and helping them transform on a global scale. Leveraging IBM's years of experience and cross-industry expertise in business transformation, we offer a range of consulting services across domains, including finance, procurement, supply chain, operations, customer experience, digital marketing strategy and talent — all underpinned by data and technology.
Reinventing workflows
In order to succeed with digital transformation, 80% of decision makers agree that they must integrate business processes across organizational boundaries and legacy systems.¹ IBM's approach to accelerate transformation starts with intelligent workflows.
Workflows are simply how things get done in an organization. But intelligent workflows are predictive, automated, agile and transparent. Our business consultants partner with you wherever you are in your transformation journey to create intelligent workflows that combine your employees' expertise, internal and external data, and powerful technologies like AI and automation — all enabled on your hybrid cloud.
Benefits
Access real-time insights
Use real-time data and insights to improve responsiveness, quality and accuracy — delivering greater value to employees, partners and customers.
Harness exponential technologies
Unlock value from powerful technologies, like AI, automation, blockchain, IoT, 5G and edge computing, orchestrated in service of your unique workflows and business needs.
Generate and scale business value
Rapidly convert ideas into business value. Develop intelligent workflows that create value as cost-effective processes and tasks are integrated.
Core business operations
Customer experience consulting services
IBM combines business strategy with customer insights and experience design to deliver business transformation. From sales to marketing services and e-commerce, through customer service, we help drive a total customer experience transformation. IBM also helps organizations implement and leverage CRM platforms to create meaningful customer value and empower teams.
Talent
Talent management
IBM helps organizations infuse AI and automation into human resources to drive immediate value. Our expert advice can help deliver intentional employee experiences and foster a culture of continuous learning. Our services range from hiring and reskilling to roadmaps for HR outsourcing and organizational change management.
Talent acquisition
An engaging talent acquisition strategy improves the recruiting, onboarding and hiring processes for candidates, hiring managers and human resources professionals. Our business consultants combine AI with market and operational data to bolster human decision-making and help adjust your sourcing and talent strategies.
Talent development
Understand and optimize your employees’ current skills to continuously engage your talent and create a more resilient workforce. IBM helps you build a talent development strategy that dynamically adapts to changing business needs, proactively closes the skills gap and delivers digital learning services.
Data and technology
Intelligent workflows reinvent how organizations get work done.
— Dominique Dubois, Global Strategy Offerings Executive, Business Transformation Services
Business consulting case studies
Bestseller India fashions the future with AI
Bestseller India is using a custom AI platform to support preseason design, planning, production and forecasting — modernizing end-to-end business processes by empowering team members with technology.
IBM transforms “business as usual” with AI and hybrid cloud
Reimagine how work gets done to reinvent your organization. Intelligent workflows start with the experience, then add powerful technologies to empower employees with data and insights that deliver meaningful results.
Expertise on call with Humana
Organizations are rethinking how they can meet user expectations. Humana, a leading health insurance provider, reduced costly pre-service calls and improved the service provider experience with conversational AI.
Co-create with IBM Garage
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.
¹ Source: Forrester, Reinventing Workflows: Power Your Digital Transformation And Drive Greater Impact By Modernizing Processes