Egencia
Egencia
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Egencia?
Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.
Egencia Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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Frequently Asked Questions
What is Egencia?
Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.
What is Egencia's best feature?
Reviewers rate Support Rating highest, with a score of 6.4.
Who uses Egencia?
The most common users of Egencia are from Mid-sized Companies (51-1,000 employees) and the Internet industry.
Reviews and Ratings
 (28)
Reviews
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February 19, 2020
Egencia Review
Egencia is being used by the United States teams to book travel. The Egencia tool is also used for United States employees' to manage and submit their expenses.
- Easy to use
- Organized
- Sleekier interface
- Quicker loading times
February 12, 2020
Just say no to terrible business travel booking.
Egencia was used by my company to plan and organize all corporate travel. I worked with several executives to plan their travel through Egencia, including car rental, hotel, and flights. It helped because the executive was able to enter their information in their account and then set me up as an administrator. I didn't have to worry about entering their information, the system would automatically populate it from what they entered.
- I have very few good things to say about Egencia.
- Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
- The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
February 08, 2020
Happy with Egencia
We are still in the beginning stages of using Egencia, as we are the first affiliate of a global company to initiate this program. We believe it will centralize travel bookings, receipts, etc. in order to make travel easier for our associates/employees and also allow us to gain more knowledge of how our team travels/see where we might have more negotiating power when it comes to the different carriers (airlines, hotels, etc.).
- Building complete itineraries
- Tracking group travel
- Making sure seats that are booked are correct/not changed.
- Making reservations that gain points/status are more clearly defined.
February 08, 2020
Egencia is my JAM!
Egencia is being used throughout most of the organization.
- Quick flight choices
- Easy pay
- While in a users trip you are unable to click to see the profile.
- It should advise you before you try to pay that the trip is not available.
- Online training
January 29, 2020
Great tool for expenses
Egencia is being used for corporate expenses. Everyone employed in the company in need to expense travel, business meals, phone bills, internet, and others would do it directly through Egencia. It was used through the entire company and helped streamline the approval process from employee to direct manager, then to the finance department.
- Streamlined process
- Ease of use
- Scale
- Categories
January 21, 2020
Great way to easily book work travel!
Our company is using Egencia to easily book corporate travel for internal meetings (ie. kick-off, training, etc.) and external meetings with prospective and current customers.
- Booking flights and hotels.
- Trip approvals.
- Accessing a customer service representative during trip cancellation or interruptions.
- Approval process is confusing (ie. understanding if the trip is officially booked before sending the calendar invite).
October 23, 2019
Egencia - a great tool for travel bookings
In my company Egencia was used across the whole organisation. Each of the employees was booking hotel or transportation via Egencia website for every business travel. We were doing it on our own by logging on the website, searching for the options we were interested in and confirming our choice.
- Wide portfolio of options
- Good prices for services
- Sufficient details about the options
- When there were problems with flight (cancelled / rescheduled), Egencia was not helpful to clarify it with the airline
- Different availability depending on the region you are logging in from
September 24, 2019
Quick Travel Bookings!
Egencia is used across our organization to book travel for all travel in Canada and in the USA. It helps us track all travel in one system and we know where our staff is. We use it to book flights, hotels, and rental cars online. They also provide support if our staff have issues with their flights.
- Intuitive to use - similar to any other travel booking site.
- Being the go-between between the traveler and the air provider.
- On the homepage, there are travel alerts. It is a one-stop-shop for travel bookings and planning.
- It would be nice if they would include the ultra-low-cost air providers.
- If you need to cancel a flight and get a credit issued, it is very complicated to understand how they calculate the credit and then to use it.
We use Egencia for all of our employee travel bookings. We book Hotels, Flights, and Car Rentals through Egencia. It is primarily used within our sales and marketing department, who tend to travel more often, but it is available to all employees should they need to book travel for training, conferences, or other business related travel. This helps keep track of expenses and also get the proper approvals from managers and the financial department.
- Egencia is an all-in-one booking tool so you can keep everything in once place.
- Egencia works with SAML, so it's easy for users to get set up and logged in.
- Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
- Technical support has been hit or miss. It can take days to hear back from anyone.
- There have been some glitches in the software that prevent an approved, booked hotel or flight from being seen by the user, or different hotels show up with the same search criteria. A room shows as available, and then when you try and book it, it's no longer available, only to be available again, and then you are able to book it. It hasn't been entirely dependable.
March 29, 2019
Convenience is Key!
We use Egencia when we need to book travel accommodations. Every employee that travels gets to sign up with an account, and so far, it has been easy and very useful! There are a vast number of flight choices, and support replies within minutes. I highly recommend it to offices that need to set up travel accommodations for their employees.
- Technical support
- User-friendly
- Vast amount of choices
- Flight choices
- Confirmation emails are not sent
- Availability of other airlines
March 27, 2019
Egencia is Good Partner
We use Egencia for price comparison shopping. It is also the tool used by our employees when the support staff, that handles booking travel, is not available. It allows things to be charged to a corporate credit card so that the employees do not have to use their own money and then get reimbursed.
- Price comparisons - easy to use to get price comparisons for the major airlines.
- Rental car bookings - we use it to book a lot of our car rentals because we are able to see the best choices as well as have it set up to use the direct bill feature.
- Easy to book multiple travels on the same itinerary.
- It would be easier if we could go directly to the airline and/or hotel to cancel or change something rather than having to go through Egencia.
- We cannot easily see when your employees will NOT be getting their reward points for hotel or car rentals due to policy restrictions.
January 22, 2019
Egencia: Makes a Worthwhile Difference!
All employees use Egencia to book flights, hotels, and rental cars. This helps us to keep costs lower and keeps everyone using the same format for expenses. Egencia allows all employees to compare flights (airlines, airplanes, flight times, etc) and compare hotels (location, amenities, room types, etc). Because we're all booking at the same place, we get lower rates than by going directly to the hotel or airline. The really nice part is if/when you get stranded at an airport, you can call Egencia and they will help you. They find you a different flight, a car, or a hotel to get you out of that airport! Personal experience: Atlanta, Delta, April 2017: people were stranded for more than 3 days, Egencia had me home in 12 hours! Yes, 12 hours late, and without luggage, but I wasn't stuck at an airport!
- Lowest prices! I shop around and around and around when I do personal travel, and I never find cheaper prices than what Egencia has.
- Their agents care! They understand that you don't handle travel for a living. They go out of their way to help you!
- The system is SO easy to use! I train on people how to use online systems, this system doesn't need any kind of training. You can book multiple flights, cars, and hotels in one trip or one car. It's simple and takes very little time.
- Could tell me where I can earn points for more than one program (earn for car and hotel or car and airline). That would be great! Someone could make money doing that!
January 17, 2019
Great air travel tool
Egencia is used globally for travel arrangements. It has made it easier for end-users to comply with the travel & expenses policy and helps save money thanks to special pricing found through the platform.
- Automatically applies the company's travel & expenses policy
- Access to better prices
- Works with other platforms, like Microsoft, and adds travel details to your calendar automatically
- The computer website interface is confusing at the beginning
- Mobile app could use some revamping to be more user-friendly
November 27, 2018
Egencia Makes Corporate Travel Easy
Egencia is our company-wide platform for booking travel. It's required for booking flights, rental cars, train tickets, and hotels for business trips. Every employee is required to use Egencia for any business travel needs, mainly for two reasons. 1. It helps the company track all employee travel (for safety reasons). 2. The company has negotiated rates with preferred partners that are available only by booking through Egencia.
- Filters flight options based on preference such as time, airline, or cost.
- Easily stores and tracks itineraries and receipts.
- Recommends hotel option close to corporate offices.
- I'd like to see Early Bird Check-In capabilities for Southwest airlines. At least in our business, that's not currently an option.
- Booking multi-city trips could be a bit easier. Right now, I've found better pricing and luck booking separate one-way tickets vs. multi-city itineraries. Maybe I'm just missing something, but perhaps the filtering/search should be improved.
- In general, search results seem to favor the Big 3 airlines, even when pricing may be lowering (or more directs may be available) on airlines like Southwest.
- For some reason, the $5 Egencia booking fee doesn't appear on the itinerary/receipts. This can be problematic when submitting expense reports.