Azure Bot Service
A comprehensive development environment for designing and building enterprise-grade conversational AI
Build conversational AI experiences for your customers
Develop enterprise-grade conversational AI experiences while maintaining control of your data. Build multilingual and multimodal bots for any scenario from sales to customer support and employee productivity.
Comprehensive development experience
A visual authoring canvas with an extensible, open-source tool set
Powered by world-class AI
High-quality natural language, speech, and vision capabilities from Azure Cognitive Services
Multichannel experiences
Connection to popular channels such as telephony and Microsoft Teams with minimal code changes
Your brand, your data
Secure, responsible user experiences that extend your brand with full control of your data
Accelerate bot building with Bot Framework Composer
Start from a template and use a visual, open-source authoring canvas to extend and customize the conversation with code and prebuilt components.
Add natural language, speech, and vision
Infuse your bot with the high-quality AI capabilities of Azure Cognitive Services. Enable your bot to interact with natural language and a recognizable, one-of-a-kind voice as unique as your brand.
Deploy to popular channels with minimal code changes
Build once and deploy your bot to more than 13 channels to reach customers. Connect your bot to Interactive Voice Response (IVR) and digital channels, including your website, mobile apps, Microsoft Teams, Facebook Messenger, and Slack.
Key service capabilities
Easy to start
Quickly convert existing FAQ pages and documentation intoa simple bot and increase sophistication over time.
Enterprise-grade
Get enterprise-grade security, availability, compliance, andmanageability backed by Azure.
Natural conversation experience
Author sophisticated, multiturn conversation designs such interruption handling, cancelations, and context switching.
Multilingual, multimodal
Create bots that understand and speak multiple languages andsupport text and speech.
Open source
Benefit from reusable conversational components built bythe open-source community.
Extensible
Extend your bot with prebuilt components, dialogs,and language models.
Conversational AI for healthcare
Azure Health Bot empowers developers in healthcare organizations to build and deploy AI-powered, compliant, conversational healthcare experiences at scale. It combines built-in medical databases with natural language capabilities to understand clinical terminology and support compliance requirements including HIPAA.
Create a bot using Azure Bot Service
Create an Azure Bot
Design a sophisticated bot
Select Connections and publish
Step 1: Create an Azure Bot
Create a free Azure account.
Select Create a resource.
Type "bot" and select Azure Bot.
Configure resources.
Your bot is created.
Select Open in Composer to start editing your bot.
Step 2: Design a sophisticated bot
Choose from a list of templates.
Design your bot's conversational logic.
Utilize open-source packages to extend your bot.
Step 3: Select Connections and publish
Test and debug your bot in Bot Framework Composer.
Select Connections.
Provision and publish your bot from Bot Framework Composer.
Azure Bot Service pricing
Azure Bot Service is a managed bot development service that helps you seamlessly connect to your users via popular channels. Pay only for messages delivered using Premium channels, which allow your bot to communicate with users within your own application or on your website.
A Developer's Guide to Building AI Applications
Learn how to create your first conversational application with Azure Bot Framework
Resources and documentation
Bot Framework Composer
Review Microsoft documentation and GitHub.
Samples and learning modules
Learn how to build simple FAQ bots and intelligent, multiturn conversational experiences.
Explore and download samples from GitHub.
Community and support
Ask questions and get support from Microsoft engineers and the open-source Bot Framework community on Gitter and StackOverflow.
See how customers are using Azure Bot Service
CDC is using Azure Health Bot to address COVID-19
The CDC is slowing the spread of COVID-19 with "Clara," a health bot that helps users assess their symptoms according to CDC guidelines and has served hundreds of millions of users.
Jeremy Walker, Head of Technology Transformation BBC"Azure offers us the flexibility and control we needed to create a natural, branded voice assistant while maintaining the necessary privacy for our customers' data."
Minerva Santana, Director of Innovation and Global Development LaLiga"We're letting the sporting world know that LaLiga is all about innovation and that being on the leading edge is an essential part of our brand identity."
Matt White, Marketing Manager, Personal Lines Acquisition Experience, Progressive Insurance"One of the great things about Bot Service is that, out of the box, we could use it to quickly put together the basic framework for our bot."
Chema Alonso, Chief Data Officer, Telefonica"We used Azure Bot Service and Cognitive Services to help cope with the complexity of launching Aura in six countries, on four separate channels, and doing it all seamlessly."
Paul Jacobs, Group Head of Operations Transformation Vodafone"We used Azure Cognitive Services and Microsoft Bot Framework to deliver an instantly responsive, personal expert into our customers' pockets. Providing this constant access to help is key to our customer care strategy."
Azure Bot Service partners
Extend Power Virtual Agents with Azure
Empower subject-matter experts and business users to build bots with Power Virtual Agents – without the need for code or AI expertise. Extend those bots with code when needed with Bot Framework Composer.
Frequently asked questions about Azure Bot Service
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Bot Framework is a comprehensive conversational AI development environment for designing conversational AI experiences. Bot Framework Composer, Azure Bot Service, Azure Health Bot, and Power Virtual Agents are built on Bot Framework.
QnA Maker is an Azure Cognitive Service that automatically extracts question-and- answer pairs from semi-structured documents, including website FAQ. QnA Maker makes it easy to create simple bots without the need to write code.
Azure Health Bot is specifically designed to build bots for the healthcare domain. Power Virtual Agents is a no-code bot-building experience, available as a software as a service (SaaS) on Microsoft Power Platform.
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Bot Framework Composer is a visual, open-source bot authoring canvas to build, test, and deploy bots directly to Azure. Start with a simple question-and-answer bot extracted from semi-structured documents or a website, or with prebuilt components that can be extended with code and logic to create sophisticated multilingual and multimodal bots for any scenario.
Bots built in Power Virtual Agents can be extended in Bot Framework Composer.
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Yes. The Bot Framework SDKs and tools are all built as open-source technologies, available through the GitHub repo. In addition, you can integrate your own components and technologies in your bot solution as needed for your scenario.
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Yes. As a developer solution, Bot Framework provides designs that utilize Application Insights to collect service-level and conversation-level data that can help gauge the performance and efficacy of your bot. Application Insights is available for bots built directly with the Bot Framework SDK, as well as Bot Framework Composer.
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Yes. Bot Framework uses Language Understanding (LUIS) for building custom machine-learning language models to extract information from conversational phrases and Azure Speech and Direct Line Speech for creating intuitive and extensible voice-based interaction with bots.
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The Bot Framework SDK and Bot Framework Composer provide multilingual support for bot development for a variety of languages, with English as the default.
The Bot Framework SDK supports multiple programming languages, including C#, JS, Python, and Java.
Bot Framework Composer contains reusable assets in the form of JSON and Markdown files that can be bundled and packaged with a bot's source code, which can be checked into source control systems and deployed along with code updates such as dialogs, language understanding training data, and message templates.