Online Portal by AppFolio 4+

Hacked?

AppFolio you may wanna check your app to see if it was hacked or a data breach. On Sunday I received an email that said I requested maintenance inside my apartment that I had not requested. Many of the requested maintenance work is not located inside my apartment. It also showed the same maintenance with your app. I cancelled the request inside the app. I did call multiple numbers for my apartment complex to inform them that I had not requested maintenance for my apartment and my manager returned my call on Monday and I told her I didn’t request any of the maintenance that was listed in the app. I don’t know if your app was hacked. Other than that incident this is a great app.

FRUSTRATING when switching between accounts

I use the tenant portal for both my apartment and my business through separate property managers. But Appfolio won’t let you connect multiple accounts. The first problem is that they were both originally under the same email address so it gave me no way to access my business property manager’s account as it only let me connect my email to a single property manager and would only open my residential account. After having to deactivate and reactive with a new email, by which the only way is to contact the property management and have them do it, Then there’s the hassle of Appfolio not storing multiple accounts in Apple key chain. This is frustrating because every time I log in it will suggest the password for the other account and save it with the email I was trying to use, or if I typed in the correct password it would update that and save the password for the wrong email email that is in the keychain. So then I’d have to go back and reset the passwords. PLEASE MAKE IT EASIER TO SWICTH BETWEEN ACCOUNTS. Just make it like any other app that you can select which account you want from keychain when logging in. Every month I have to go through this awful process of switching accounts, resetting the passwords,etc. It’s time consuming, frustrating and I dread having to use this app every month.

Developer Response ,

Hi Ryan - We'd like to learn more about the issues you're describing. Please reach out to use at [email protected] so we can set up some time to chat.

Horrible

Every quarter my scheduled payment comes out later and later to the point where I’m being threatened with late fees. This time I figured that I would fix the problem and instead of making an early payment, I could fix my delayed automatic payment. I tried setting it to April 24 but for some reason, it would show up as May 24. I tried to fix this 3-4 times because I thought maybe I was being stupid or doing something wrong. I finally gave up and processed a manual payment. I figured that at least I can avoid the late fee. I could go back and fix the May 24th date to the correct future payment date. Instead, I was charged twice. Per their FAQs, I was to put a stop payment in to my bank which is going to take extremely long to process. All I want to do is send my money to where it’s owed. This app is a piece of garbage. I will be gladly paying by check from now on.

Update: They reached out to me asking me to reach out to them so that they may show me how to use autopay after I’ve been using it for months. Their customer service is non existent. Do not use this app.

Developer Response ,

Hello - Please feel free to reach out to us at [email protected] so we can show you how to set up auto-pay. Thank you.