WordPress VIP
Application Support
Deep support into your custom code
Great experiences require custom code.
We make it easy.
Your code is a key part of your customer experience. So why do so many vendors wash their hands of it?
Our Application Support includes everything in Platform Support—and adds world-class assistance to make sure your custom code runs smoothly on our platform.
Technical account managers help coordinate this developer-to-developer support. With it, you’ll improve deploy times, security, and performance. Most importantly, your developers will thank you.
When you’ll need our review
From deployment to troubleshooting—and everything in between—count on our Application Support to be there for you through every key milestone and rollout in your site’s lifetime.
Creating custom features
Custom features make your customer experiences unique. We’ll help you go beyond “throwing a theme at it and launching.”
Deploying new sites
Site launches can be risky and complex. With our help, you can instill confidence before going live.
Deep troubleshooting
On those occasions when things do break, know you can turn to experts with answers.
Scaling WordPress
Content drives growth—and are you ready for growth? We’ll help you ensure your WordPress applications perform at any scale.
Consolidating platforms & migrations
Perhaps you’ve acquired a company, or are merging divisions. Migrations and platform consolidations can be tricky, and we’re here to help.
Improving your WordPress ability
Whether you’re a WordPress expert or beginner, we’ll help elevate your expertise so you can reach your goals faster, smarter, and more securely.
What kind of review we offer
Our code review program combines human review alongside our automated code scanning technology. We’ll answer questions you raise, identify or debug issues, provide advice and recommendations, and make minor code updates to address problems.
Security review
Leverage our decades of experience running secure WordPress applications at enterprise scale. Ensure specific features you’re implementing aren’t creating security liabilities. When issues do arise, we can help identify root causes.
Performance debugging
Accelerate the debugging process. With our help, identify problems faster, and roll out higher-performing applications.
Best practices guidance
Make the most of our experience. Ask us for guidance when you’re planning new features—frequently we’ve seen it before. Or, if you’re encountering issues post-launch, tap our expertise to steer development in the right direction.
What we’ll review
WordPress VIP acts as the foundational platform for your digital experiences. You will enjoy the deep flexibility we provide in building and integrating additional technologies on top of our platform. Application Support helps you ensure that the technologies you choose and the custom code you create work phenomenally on our platform.
Our Platform
Everything you get out of the box—for example, our CMS, Commerce, and Analytics solutions, and the cloud platform they live on.
Custom Code
The features your developers create to power unique experiences for your brand. In other words, what you put in your GitHub repository.
Themes
The front-end design systems of your digital experiences.
Plug-ins
The added functionality provided to your applications. Coding your own plugins? We’ll support you there, too.
Integrations
The other software you connect to your WordPress application.
Get even more with Premier
Our Application Support is reactive—you come to us with code issues, and we help you fix them. Premier Support is a deep partnership, where we meet with you weekly and proactively guide you to digital excellence.