For more than 130 years, our loyal guests and employees at Accor properties across North & Central America have entrusted us with their care and safety. We have a long-standing tradition of setting new benchmarks for excellence in our industry and today is no different. As we navigate through this unprecedented moment in our history, we remain deeply committed to the wellbeing of our Accor family. Today, this means keeping you safe by preventing the spread of COVID-19 – by partnering with top experts, investing in research, new standards of safety, enhanced protocols and procedures which will address our new reality. And though it is impossible to know what tomorrow holds, please be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that you, our valued guests and employees, will always be looked after with the highest degree of care and comfort. Stay well with ALL.
Meet our Expert Advisors
Dr. Amesh Adalja
Senior Scholar at the Johns Hopkins University Center for Health Security & spokesman for the Infectious Diseases Society of America
Senior Corporate Scientist, Food Safety and Public Health, Ecolab
Principal Technical Account Specialist, Research Development & Engineering, Ecolab
Senior Vice President, Guest Experience
Accor North & Central America
Senior Vice President, Food & Beverage
Accor North & Central America
Vice President, Talent & Culture
Accor North & Central America
Special Programs
High standards of hygiene and cleanliness are already delivered across all our brands, all over the world. However the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched the ALLSAFE label, which represents some of the most stringent cleaning standards & operational procedures in the hospitality industry.
Accor’s global cleanliness & prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. The ALLSAFE label communicates to guests when these standards have been met in our hotels. All Accor hotels must apply the global and regional standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.
Accor has partnered with x.labs, the leader in next-generation digital healthcare technologies, to offer accurate, streamlined and convenient COVID-19 testing options at hotels across the U.S. As one of the first major hospitality companies to embark on such a partnership, Accor-managed hotels now offer two self-administered FDA-authorized testing options through our trusted partners at x.labs to meet the unique needs of travelers amid today’s changing landscape. PreCheck PCR Testing Kits are available for purchase onsite and can completed from the comfort of the guest room, and Abbott BinaxNOW™ Antigen Tests can be arranged in advance through Accor’s exclusive concierge contact at x.labs, both delivering a more seamless, comfortable and confident travel experience for all.
*Testing not yet available in Hawaii. All test results authenticated by third-party healthcare professionals. Accor is not involved in the administering of tests.
All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy. Enhanced hands-on training, dedicated on-property rollout committees and a formal audit program ensure initial and continued compliance at all hotels across North & Central America.
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- Physical distancing*, based on local, state / province, and national public health guidance
- Hand hygiene, including proper handwashing & hand sanitizer stations
- Mandatory screening for all guests, which may include a temperature check
- Face coverings mandated for all employees and guests at all non-US hotels and all unvaccinated employees and guests at US hotels, in all indoor public spaces, and outdoors where physical distancing* or barriers are not possible; all employees and guests may opt to wear a face covering should they so choose
- Increased cleaning & disinfecting frequency, with continued use of EPA-registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19
- COVID-19 awareness, education & training
- Formal cleaning & disinfecting audit program
- ALLSAFE Ambassador onsite to answer any guest and employee questions
- For more confidence, flexible rates are always available for booking, allowing change or cancellation up to 24 hours in advance of arrival
- Visit all.accor.com for the most up-to-date information on Accor’s global cancellation policies
- Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees
- Each guest will receive communication from the hotel prior to arrival providing additional information on arrival process, including mandatory screening, online check-in, hotel services & amenities, fast checkout, and more
- Guests encouraged to use pre-arrival communications to reduce contact upon arrival
- Increased frequency of bell cart cleaning & disinfecting
- Individual hand sanitizer and mask available upon request
- Mandatory screening for all guests, which may include a temperature check
- Front desk set up to promote physical distancing* (i.e. plexiglass partitions, extra desks where needed, etc.)
- Shift to low- or no-touch payment where possible
- Guestroom keys disinfected
- Welcome letter communicating cleaning procedures, amenities available upon request, and protocols in public spaces
- Wellness kits provided to guests (masks, gloves, hand sanitizer, disinfecting wipes, etc.)
- Hand sanitizer stations in key areas throughout hotel
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
- Cleaning time sheets displayed
- Lobby seating area rearranged to facilitate physical distancing*
- Signage and markers communicating physical distancing* protocols in public spaces
- Face coverings mandated for all employees and guests at all non-US hotels and all unvaccinated employees and guests at US hotels, in all indoor public spaces, and outdoors where physical distancing* or barriers are not possible; all employees and guests may opt to wear a face covering should they so choose
- Signage to indicate maximum occupancy to promote physical distancing*
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- Hand sanitizer available in elevator foyers
- Antibacterial soap year-round
- Hand sanitizer stations located outside washrooms
- High-touch disinfecting every hour with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- Cleaning time sheets displayed
- Self-isolation procedures assigned to guests who display or communicate any COVID-19 risk factors
- Select in-room amenities may be available only upon request; either new items provided or disinfected between stays
- Guest requests carried out in a thoughtful manner with guests’ safety top of mind
- Aggressive cleaning protocols between guest stays, including continued use of EPA-registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19, and enhanced focus on disinfection of all guest room touchpoints
- All pillows have double-barrier of pillow protector and case, or double pillow cases
- No housekeeping service while guest is in room
- Personal Protective Equipment worn by all room attendants
- Continuation of extensive housekeeping training and auditing
- Hand sanitizer available upon arrival
- Face coverings mandated for all employees and guests at all non-US hotels and all unvaccinated employees and guests at US hotels until seated; all employees and guests may opt to wear a face covering should they so choose
- Physical distancing* protocols to follow local and regional guidelines
- Use of disposable or digital menus or disinfection between each use
- Disinfection of all touchpoints on tables and chairs between diners
- Increased frequency of cleaning and disinfecting for both front and back of house with EPA-registered chemicals
- Rigorous hand hygiene for all employees
- Gloved culinary employees prepare all ready-to-eat food
- Hand sanitizer available throughout the venue
- Contactless option available to guests for drop-off and pick- up at door
- Trays disinfected between each use
- Rigorous hand hygiene for all employees
- Hand sanitizer dispensers available in various locations throughout lounge
- Physical distancing* protocols to follow local and regional guidelines
- Disinfecting wipes next to computer area
- Increased frequency of cleaning and disinfecting for both front and back of house with EPA-registered chemicals
- Rigorous hand hygiene for all employees
- Food and beverage service and offerings will follow local and regional guidelines
- Use of digital confirmations and communication, where possible
- Packages may be disinfected or quarantined, upon guest request
- Communication with preferred partners to ensure consistency of cleaning and safety procedures
- Hand sanitizer stations in key areas throughout hotel
- Set-up of computer and equipment to promote physical distancing*
- Business amenities available upon request, ensuring disinfecting between each use
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- Physical distancing* maintained via signage, placement of chairs and umbrellas, and revised occupancy limits*
- Hand sanitizer stations in key areas throughout hotel
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, including public areas, restrooms and towel desk
- Hand sanitizer dispensers and disinfecting wipes available throughout facility
- Reservation of gym time through Front Desk or Concierge, where available
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- Cleaning time sheets displayed
- Signage and markers communicating physical distancing* protocols in public spaces
- Revised menu of services; varies by property
- Individual hand sanitizer and mask available upon request
- Mandatory screening for all guests, which may include a temperature check
- Face coverings mandated for all employees and guests at all non-US hotels and all unvaccinated employees and guests at US hotels, in all indoor public spaces, and outdoors where physical distancing* or barriers are not possible; all employees and guests may opt to wear a face covering should they so choose
- Physical distancing* maintained via signage, placement of furniture, locker assignments, revised occupancy limits, and scheduling of reservations*
- Lockers, vanities, showers, treatment rooms, etc. disinfected after each use
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- Shift to low- or no-touch payment where possible
- Signage and markers communicating physical distancing* protocols in public spaces
- Hand sanitizer available upon arrival
- Physical distancing* protocols to follow local and regional guidelines
- Hand sanitizer stations in key areas throughout event spaces
- Food and beverage service and offerings will follow local and regional guidelines
- Face coverings mandated for all employees and guests at all non-US hotels and all unvaccinated employees and guests at US hotels, in all indoor public spaces, and outdoors where physical distancing* or barriers are not possible; all employees and guests may opt to wear a face covering should they so choose
- Rigorous hand hygiene for all employees
- Increased frequency of cleaning and disinfection of all touchpoints (tables, chairs, linens, etc.) between events with EPA-registered chemicals
- Contactless checkout via email, text message, telephone or television
- Keys may be left in room or in checkout box in the lobby, to be disinfected
- Guests encouraged to receive email invoice to reduce contact
- Increased frequency of bell cart cleaning & disinfecting
- Mandatory screening for all employees of non-US hotels upon arrival, which may include a temperature check
- Face coverings mandated for all employees and guests at all non-US hotels and all unvaccinated employees and guests at US hotels, in all indoor public spaces, and outdoors where physical distancing* or barriers are not possible; all employees and guests may opt to wear a face covering should they so choose
- Gloves worn as needed by department
- Hand sanitizer dispensers at entrance and throughout all work spaces and employee common areas
- Physical distancing* observed in all employee areas, including dining areas and in hotel communication sessions
- Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc. with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- COVID-19 related training and retooling provided to all employees
The above represents a sampling of the new health & safety measures being implemented at Accor luxury properties across North & Central America. This list is not intended to be all-inclusive, but to offer an overview of how Accor is working to safeguard the health and wellbeing of its guests and employees. All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to vary by hotel and change based on the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities.
Should you have questions around what to expect at your specific hotel, please check the health and safety regulations for your destination and/or connect directly with the hotel.