The North Face: Outdoor Gear 4+

I love shopping at North Face but the app has had issues for some time now! Anytime I click on an item and when I want to go back to the previous page it takes me back to the main page every single time just a little frustrating. A lot of lag time when clicking on any item... and no it’s not my internet. Another thing is that I was just on the app and I wanted to purchase a hat and it said next to the price it was 30 percent off and it would calculate that in the cart check out, of course it didn’t and I tried several different times, oh well guess it wasn’t meant to be to buy that hat!!!

This app is fairly well constructed and beautifully designed, however there are some minor flaws that the developer should take into consideration.

Customers don’t like logging in every time they re-open the app especially if they only temporarily closed it to go to a text and come back finding they have to login again. One payment is accepted, VIP points should be automatically added and reflect the current balance.

Lastly I enjoy the store locator and the apparel and the idea behind the brand. Never Stop Exploring, it should be something the company follows as well. Ideally the customer wants more than the nice clothes, they want to achieve their dream destinations and explore. If there is any chance that could happen, I think the app would be significantly improved. Thanks again for providing a wonderful product.

I have always loved the north face and the app is just another reason. I absolutely love the quality of the tent I just bought. I wish I would have known about the points and checking in could have gotten me s bunch of points but the cashier never said s word about it. U think u guys could just hook me up with half of the points at least? I bought a talus 2 tent and s rain protector for my bag and I also could have checked in I spend well over $250 plus I could have checked in at the galleria in Houston but didn't have a clue. I live in Alexandria, La so it's not real easy to just go to that store. Please help u guys I deserve these points as much as I buy from u guys. Keep up the good work.