Get personal with an audience of over 1.3 billion people on Messenger1.
Messaging inspires trust.
Among people surveyed who message businesses2 the majority say that being able to message a business helps them feel more confident about the brand3.
76%in Brazil
79%in India
66%in the UK
69%in the US
Discover how people are increasingly turning to messaging apps to connect with businesses around the world from Facebook IQ.
How can Messenger help your business?
Acquire customers.
Messenger helps you to simplify customer acquisition by providing a direct, conversational way for people to take action where they already spend their time.
Enable transactions.
Messenger can provide the in-store experience of speaking to a salesperson with the convenience of shopping online. Respond to enquiries and recommend relevant products to build trust in your business and drive more sales.
Drive awareness.
Building an experience on Messenger can help get your business, product or service in front of more people. Whether you're launching a new product or driving awareness, conversation creates a meaningful connection with your business.
Show customers that you care.
Integrating Messenger into a customer service strategy allows customers to communicate with your business on their terms. No more waiting on hold or keeping website windows open. And the conversation stays in Messenger, an easily accessible spot for questions and re-engagement.
Learn how businesses are driving results with Messenger.
Read the latest Messenger news, updates and best practices.
Messenger API to Support Instagram
Today, we are excited to open up the Messenger API for Instagram to all developers who are making it possible for brands to offer messaging experiences on Instagram."
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Messenger API to Support Instagram
We're announcing updates to the Messenger API to support Instagram messaging, giving businesses new tools to manage their customer communications on Instagram at scale.
Skills and training