Please see the table below for contact information for certain types of appeals and requests. If you do not see contact information pertaining to your issue, please contact the Student Support Center at 877-755-2787 for further assistance.
| Appeal/Request Type | Student Scenario | How to Submit Your Appeals | How Long it Could Take for a Decision |
|---|
| Academic Dismissal | If you have failed the academic probationary period and wish to make a request to be granted another semester based on special life circumstances | University Forms, Academic Appeal Request form | 30 days |
| Admission Denial - Previous Education Level | If you are denied admission because you are not a high school graduate for undergraduate admission or do not have a Bachelor’s degree for master's-level admission | [email protected] | 10 days |
| Admission Denial - Current High School Student | If you are currently a high school student wanting to take courses, but you are not a high school junior yet | [email protected] | 10 days |
| Admission Denial - To Specific Program | If you were denied admission to a program as you did not meet the specific admission requirements for that program | [email protected] | 10 days |
| Admission Denial - Invalid Information on Application | If you submitted a student application with false or invalid information and were therefore denied admission | [email protected] | 30 days |
| Admission Denial - High School or College not Accredited | If you were denied admissions because you submitted documentation that was not accepted or your high school or college was not recognized | [email protected] | 30 days |
| Course Reentry | If you dropped a course by mistake and wish to get back in the course | [email protected] | 2 business days |
| Course Extension | If you have completed at least 50% of your course and have a passing grade but need an extension in order to finish the rest of the course | Use the web form “ Course Extension Request Form ” in your student e-campus | 72 hours |
| Course Extension Denial | If your instructor denied your course extension request that you submitted through the official web form | University Forms, Academic Appeal Request form | 3 business days |
| Course Extension - Post Course End | If your course has already ended and you were unable to submit the course extension request form due to an extenuating circumstance, and you would like to appeal for a retroactive course extension. This may only be granted once during your academic program | University Forms, Academic Appeal Request form | 3 business days after requirements submitted |
| Course Retakes | If you have failed a required course more than once | University Forms, Academic Appeal Request form | 30 days |
| Death Notifications | If you need to notify us of the death of a student | [email protected] | |
| Directory Information Block | If you wish to place or remove a Directory Information Block on your student record | [email protected] | 3 business days |
| Disability Accommodations | If you want any information on how to request disability accommodations | [email protected] | 2 business days for initial information. 10 business days for review of documentation. |
| Disenrolled - With GPA Issues | If you were disenrolled for inactivity and wish to return but your GPA is below the required minimum to be readmitted | University Forms, Academic Appeal Request form | 30 days |
| Disenrolled - Catalog Grandfathering | If you were disenrolled for inactivity and wish to return but you are requesting to be grandfathered into your previous catalog. You must still be disenrolled to request this and be at least a senior if in a Bachelor program | University Forms, Academic Appeal Request form | 30 business days |
| Dismissal – Academic Progress | If you were dismissed or are on deferred dismissal as a result of failing your first two courses in your current program due to a lack of academic engagement as outlined in the required student activity policy | University Forms, Academic Appeal Request form | 30 days |
| Do Not Contact Requests | If you wish to have APUS no longer contact you. This can only be if you are no longer an active student | [email protected] | 1 business day |
| English Proficiency Tests | If you are a non-U.S. citizen required to submit official verification of your English proficiency and wish to have this waived | [email protected] | 10 business days |
| Expulsion - Record Verification Department | If you were expelled for lack of identity verification documents by your given deadline in the Record Verification process, you can file an appeal up to 14 days after the date of dismissal | [email protected] | 3-5 days |
| Expulsion - Student Conduct Basis | If you were expelled or are on suspension for falsification of financial aid/SAP appeal records or any other documentation provided to the university or appearing to be from the university, or due to student misconduct and wish to appeal to remain enrolled at the university | [email protected] | 30 days |
| Failed 1st Attempt at Comp Exam or Capstone | If you failed your first attempt at passing your comprehensive exam or capstone course and wish to have a second attempt | [email protected] | 3 business days |
| Failed 2nd Attempt at Comp Exam or Capstone Attempts | If you failed two attempts already at passing your Comprehensive Exam or Capstone course and wish to appeal for a third attempt based on special circumstances | University Forms, Academic Appeal Request form | 15 days |
| Financial Aid Eligibility | If you have lost federal student aid eligibility due to your GPA or excessive number of withdrawals and failures and you wish to appeal to have your eligibility for federal student aid reinstated | Use the web form “Satisfactory Academic Progress Appeal Form ” in your student e-campus | 5 business days after receipt of all required documentation |
| Grade Appeal | If your final grade has been posted. Only your final grade in a course or project may be appealed, and the appeal should be limited to specific charges of unfair action towards you and may not involve a challenge of your instructor’s grading standard | University Forms, Academic Appeal Request form | 30 days |
| Late Course Withdrawals | If you wish to withdraw from your course after the final week has started but prior to the end of your course | [email protected] | 2 business days |
| Learning Outcome Assessment | If you are a graduating student who wants to request a waiver of taking the Learning Outcome Assessment | [email protected] | 15 days |
| Letters of Pending Graduation | If you have been academically cleared for a degree at APUS and you need verification of this for a third party prior to your official conferral date | Use the web form “Pending Graduation Verification Request Form ” in your student e-campus | 3 business days |
| Maximum Course Attempts (150%) | If you wish to appeal being allowed to take additional courses beyond the number of credit hours attempted vs. credit hours earned while retaining graduation eligibility. This is separate from eligibility for federal student aid which requires SAP appeal | University Forms, Academic Appeal Request form | 10 days |
| Maximum Course Load | If you wish to appeal to take above the maximum course load allowed or to appeal your current registration restriction of one course or part time | [email protected] | 10 days |
| Name Change, Correct DOB or SSN | If you wish to have your name changed in your student record, or your date of birth or SSN corrected, you will need to send official documentation to support this change, such as SSN card or other government issued ID or document | [email protected] | 3-5 business days |
| Penalty Free Withdrawal | If you are requesting to withdraw from a course with a full refund, or to be granted a full refund after withdrawing from a course, due to circumstances outside of your control | University Forms menu, “Academic Appeal Request" | 30 days |
| Plagiarism | If you wish to challenge a single incident of plagiarism noted in your record or if you are currently on suspension for plagiarism and wish to appeal | University Forms, Academic Appeal Request form | 21 days |
| Special Circumstance Withdrawal | If you wish to have a failing final course grade expunged from your student record based on special circumstance paperwork submitted ( No refund is included ) | University Forms, Academic Appeal Request form | 30 days |
| Syllabus Request | If you wish to see the syllabus on record for a course. This will not always be the syllabus currently in use so is only for purposes of course selection or for transferring APUS credit to another university | [email protected] | 3 business days |
| TCE Award | If you wish to challenge your transfer credit evaluation results | [email protected] | 30 days |
| TCE - Transient Letters | If you need a letter from us saying that we will accept a course you are taking at another college as transfer credit | [email protected] | 10 days |
| SCEP Working Agreement | If you have a Student Career Experience Program working agreement that you need to have signed | [email protected] | 2 business days |
