Samsung Fridge Repair in Santa Clara

Robert and his son, performed the work. They were extremely efficient, polite and neat during the whole repair process. There were drawbacks but the were the fault of Samsung and not Mr. Rosano. The original parts evolved to a form factor and some of the original parts no longer fit the the original configuration. Although parts replacement was delayed, Mr Rosano never ask for any payment until the work was satisfactorily completed and his "labor cost" after 3 separate visits, was extremely fair. I could recommend any repair service more highly than Rosano's. I am happy to leave rave reveiws to Mr. Rosano. I never met Mr. Rosano and his son before they arrived at my home to perform this work, nor am I familiar with anyone who is related to, or knows him. I selected him from this web site and it was completely random. It was our good fortune to meet him as we did.

Quality Appliance Repair SF was actually the 2nd service I engaged to fix the problem (known to Samsung by the way) since the first service became surly after having to come back because their 1st repair did not work, nor their 2nd attempt. QAR-SF was familiar with this Samsung problem but there were several reasons it could be happening. Over the course of several visits and starting with the most simple procedures they determined that a special hot-wire was needed. They ordered the part and installed it 2 weeks ago. VIOLA! Finally the right fix had been found. I cannot say enough good things about these two gentlemen. I paid only one diagnostic charge and only for the actual part that corrected the problem. They will keep coming back until it gets fixed and are relentless in their pursuit of a correction. Additionally, while one is concluding the diagnosis and putting things back together, the other is already using his cellphone to web-search for availability of parts. You have all the information you need and their expectations to complete the work, before they leave.. They never failed to return my call if I had to leave a message. They always gave me a lay-person's explanation of what they had found and what was not working. They always arrived within the 2-hour window of my appointments. You cannot find better appliance service and extremely reasonable pricing anywhere in the SF Bay Area. I should note that while we were tackling the almost-new fridge, my 18 year-old washing machine stopped working. QAR-SF to the rescue and my review of that is under washing machines. I live in Sausalito and will never, ever throw away their business card. Peg Schadt

Great. Mark and another worker showed up on time, assessed the problem, and were able to repair it. There was ice inside a gear mechanism in the fridge that was causing a ticking noise. He cleared the ice and replaced a damaged clogged drain line inside in the back that he thought was the cause of the problem. He had a kit on the truck to replace it. Put the refrigerator back together, put the shelving and drawers back in. That was on Friday. After a few hours the interior temperatures were back to where they should be and has been working perfectly since. He will be my go-to person for appliance repair in the future. I learned that it's hard to find someone to work on a Samsung, but he had no problem with it.

I have a Samsung Refrigerator that all of a sudden the ice maker stopped working. I found Gary's company on Angie's List and gave him a call. Gary answered the phone himself. After a short conversation going over the problem he provided me with enough information where I could check and work on the issue myself. I tried what he suggested and during the process I was able to discover the actual problem. It's fixed temporarily while the part I need to complete the repair is on order. What was great about this experience was Gary. Very professional. He could have come out and fixed the problem himself and made some income. But he knew that there was something I could check first and with a little guidance from him it payed off. (Thanks Gary.) If any of my appliance really fail in the future, I know who I would want to call first.