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Class One Disaster Recovery
Founded 1986 • With Angi since August 2012
Business Details
Phone Number
Address
186 West Berger Lane
Salt Lake City, UT 84107
Description
Verified Reviews
11/30/2012
Adam H.
I have never been so incensed that I felt it necessary to write a scathing review of a business until now. Class One was contracted to do mold remediation work in a basement that had been flooded. The estimates came in fine and work started fine, but at the end, people just left the jobsite without cleaning up. Tools were left, plastic was everywhere, and ZipWalls were left up blocking the basement from the rest of the house. Despite repeated phone calls, I could not get anyone to come out and collect the materials and I was left cleaning up the mess with my guys. The bid was for 1200+ and I had paid 50% up front. I figured they would get around to calling me back and billing me the last 50% when they felt it was worth there while to come collect their tools. Sadly, not only did they never call me, email me, or make any attempt to send me an invoice, they decided that it was easier just sent me right to collections. ....FOR 100% MORE than what the balance should have been ($1180). I found out when I applied for a loan. I called their office a dozen times only to get a nice secretary who couldnt help me herself but PROMISED an owner would call me back. Nope..nothing. I sent the owners emails...nothing. The only people who got back to me were the lawyers. It was truly a maddening experience. We ended up settling for $800.which is still 200 more than what I should have had to pay. To make matters worse I had proposed that solution in an email to the owner MONTHS before, but got nothing in response. It was as if they were too ashamed at themselves to actually call me or contact me and just felt it was easier to rake my credit score over the coals. In short, these guys are crooks. They come off OK in the beginning but I have never dealt with such a staggering display of unprofessionalism.
Description of Work
Mold remediation on a flooded basement
Category basement waterproofing, mold removal
Service Provider Response
In summary, this is a client who did not want to pay his bill. Now that he is finally being forced to, he is attempting to retaliate by writing negative reviews of our work. The longer explanation about this particular job is that when we originally drew up an estimate for Member, we made it clear to him that because he did not want an invasive investigation (due to cost), once we began the job and opened up the walls, the initial estimate could rise if we found more damage. As soon as that in fact did happen, we stopped work, communicated the situation with him, and he gave us permission to continue even though he expressly knew that it would cost more. Once the work was completed, then he complained of a higher bill even though he had agreed to it. He drug out paying his bill for a very long time, and as I mentioned, we finally just recently settled this account. If we could have done anything more to clear up any misunderstandings or miscommunication, we certainly would have. Class One Disaster Recovery is a solid, quality company and we stand by our work and policies.Other local Pros in your area
We are a family owed company with many years of experience. We are clean, drug free, fast, reliable, and we make sure that the job is done right. We don't believe in taking short cuts, we do all it takes to make sure the job is being done right, even if that means taking the long way. We make sure that your drywall is paint ready.
Angi Certified
A Spotless Carpet Cleaning is licensed and insured and has been in business 23 years and takes great pride in customer service and quality of work. We will make sure your carpets look great and that you are a satisfied customer before we leave your home. We will insure your carpets are deep cleaned by using truck-mounted equipment and by using an all natural solution which is made from five different natural minerals. It works like an aggressive Chemical without the residue and high PH. We provide our carpet cleaning services to residents of Salt lake county, Utah County, and all northern counties. Feel free to text or call us directly at (801) 831-5535 and please mention finding us on Angie's List!
Angi Certified
We specialize in water and smoke restoration services caused by fires, flooding, etc. We can also test for mold. We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call - or- click to schedule a free estimate today!
Angi Certified
2022 Super Service Award
Business Highlights
Emergency Services OfferedService Categories
Licensing
Services Offered
Full Mitigation/Emergency Services Emergency Shoring Water Extraction Emergency Board Up Damage Control Complete Fire Damage Restoration Complete Water Damage Restoration Mold Remediation Assessments & Evaluation Large Property Loss Coordination Personal Property Protection Content Restoration Decontamination Carpet & Upholstery Cleaning Smoke Damage Restoration Environmental Issue Cleanup Remodeling Dehumidification Sewer Backup HOA Claims Risk Management Job Documentation
Services Not Offered
Meth Clean Up
Frequently Asked Questions & Answers about Class One Disaster Recovery
How is Class One Disaster Recovery overall rated?
Class One Disaster Recovery is currently rated 1 overall out of 5.
What days are Class One Disaster Recovery open?
Class One Disaster Recovery is open:
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
What payment options does Class One Disaster Recovery provide
Class One Disaster Recovery accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Does Class One Disaster Recovery offer free estimates?
Ask Class One Disaster Recovery for details on free project estimates.
Does Class One Disaster Recovery offer eco-friendly accreditations?
No, Class One Disaster Recovery does not offer eco-friendly accreditations.
Does Class One Disaster Recovery offer a senior discount?
No, Class One Disaster Recovery does not offer a senior discount.
Does Class One Disaster Recovery offer emergency services?
Yes, Class One Disaster Recovery offers emergency services.
Are warranties offered by Class One Disaster Recovery?
Yes, Class One Disaster Recovery offers warranties.
What services does Class One Disaster Recovery offer?
Class One Disaster Recovery offers the following services: Full Mitigation/Emergency Services Emergency Shoring Water Extraction Emergency Board Up Damage Control Complete Fire Damage Restoration Complete Water Damage Restoration Mold Remediation Assessments & Evaluation Large Property Loss Coordination Personal Property Protection Content Restoration Decontamination Carpet & Upholstery Cleaning Smoke Damage Restoration Environmental Issue Cleanup Remodeling Dehumidification Sewer Backup HOA Claims Risk Management Job Documentation
Are there any services Class One Disaster Recovery does not offer?
Meth Clean Up