Getting Started
How do I login to my Krystal Client Area?
How do I login to my hosting's cPanel control panel?
How to contact Krystal (sales & support) and what details to provide
Do you offer a discount for charities?
Krystal hosting plans - account resource limits
Changing your cPanel (or WHM) password and finding your cPanel username
What backups do I get with my account?
How can I find my servers host name?
All about our Free Domain offers
How do I login to my webmail?
Monitoring & managing your disk usage
How do I setup Two-Factor Authentication (2FA) on my Krystal account?
How do I setup Two-Factor Authentication (2FA) on my cPanel account
How do I setup Two-Factor Authentication (2FA) on my WHM account
Setting an account security question
I'm unable to access my Krystal Client Area
What is VPS hosting and is it right for me?
Unlimited hosting vs reseller – Choosing the right hosting plan
How do I change my hosting package?
Can Krystal design or modify my website for me?
How to add Contacts and Sub-Accounts to your Krystal Client Area
How to change your VPS root password
Submitting and receiving sensitive data in a support ticket
How to switch from Composer Version 1 to Version 2
My accounts been suspended - what can I do?
What support is included with my hosting?
Web Hosting
How do I get a free Lets Encrypt SSL certificate for my website?
Staging a website with Softaculous
How to disable LiteSpeed connection timeouts
What file and directory permissions should I use for my web files?
Where should I upload my website files?
How to force a site to use SSL ( HTTPS:// )
How to clear your web browser cache
Using FileZilla to upload files via SFTP(SSH) or FTPS(SSL/TLS)
How to flush your computers DNS cache
How to disable LiteSpeed server caching
Understanding file and directory permissions
Turn on compression to optimise your site
Firewall blocked - I'm getting 403 errors, unable to connect or timeouts
How do I view my website to test it before changing my name server DNS?
Reissuing your SSL certificate using cPanel SSL/TLS
How to view your web browsers developer tools and error console
Request a LiteSpeed API key
How to point a domain at an external web service
Why have I received a Security Notice and why has my account been suspended?
Managing domain redirection in cPanel
How to make all traffic to your site use either the www or non-www version of your domain
How to check your account resource limits (503 or 508 errors)
I'm getting a 500 Internal Server Error
How to redirect an Alias domain
Changing my websites address
"Cannot Verify Server Identity" SSL error
How to add 301 (Permanent) and 302 (Temporary) redirects
My website is showing a default web page
Redirection not working, or unexpected redirection occurring
Network troubleshooting
Adding Google verification entries in to DNS
How to upload files using Cyberduck with FTPS and SFTP
Cloning a website with Softaculous
How to find your server and PHP error log files
Penetration Testing
How to use PING
Creating custom error pages
Importing a website into Softaculous
Using GIT via SSH
How to use TRACEROUTE
How to upload files using WinSCP with FTPS and SFTP
My site seems to be down, what can I do?
Using Google reCAPTCHA to secure forms on your site
Steps to cleaning malware
Cloning a website with Installatron
PCI Compliance
Importing a website into Installatron
Can I have a dedicated IP address for my website?
Hosting or streaming video
Support for memcached and redis
Configure your email client
Change your email account password or mailbox quota
Adding a new cPanel email account
Email troubleshooting
Setting up Email forwarding
What is the maximum email attachment size?
Improving mail deliverability with SPF, DKIM and DMARC
Clearing out old emails using the Email Disk Usage tool
Checking if an email was sent successfully using the Track Delivery tool
The cPanel Default Address and why catch-all mailboxes are a bad idea
How to configure Email Routing and MX records for Google Mail
Domains
How do I transfer a domain to Krystal?
How do I assign nameservers to a domain?
How do I setup custom nameservers?
How do I transfer a domain away from Krystal
Managing DNS using cPanel Zone Editor
Understanding Primary, Alias (or Parked), Addon and Sub domains
What are Krystal's Name Servers?
Useful DNS tools during configuration, migration and propagation
How to manage domain renewal and auto-renewal
Setting up Reverse DNS (RDNS) PTR records for VPS or Dedicated servers
Domain ownership verification
How to reduce your number of unique websites
The difference between a sub-domain and a sub-directory or folder
What happens when domains are left to expire
What is a domain name?
How to add a new website as a Subdomain
How to add a new website as an Addon domain
How to check and update your domains contact details
Do I need a domain privacy service?
How to add a domain as a website Alias
Managing DNS for non-cPanel domains
Reseller Guides
Reseller Hosting - Start Here
Reseller Hosting - Top Tips and Essential Reading
What do I get with Krystal reseller hosting?
Creating a new cPanel account within WHM
Managing WHM Packages
Managing WHM Feature Lists
How do I access WHM (Web Host Manager)?
Customising the Account Suspension template in WHM
cPanel
How to create a MySQL database and users
All about cPanel backup & restore
Using cPanel File Manager
Setting up CRON jobs
File Transfer Protocol (SFTP & FTP/S) - how to add FTP accounts
Changing your PHP Version, PHP Extensions, PHP Functions and PHP Options
How to configure cPanel contact information
How to import a large database into MySQL
Using cPanel Directory Privacy
How to change your primary cPanel hosting account domain
What happens if I exceed my plans disk space allowance?
How to import a database using phpMyAdmin
How to export a database using phpMyAdmin
How to backup a databases from the command line
My database isn’t showing in PHPMyAdmin
WordPress
How to install the Wordpress Litespeed cache plugin
How to install WordPress using Softaculous
How to install WordPress using Installatron
How to reset your Wordpress password
How to disable the WordPress CRON job and set it up in cPanel
Fixing WordPress mixed content issues
How to optimise your WordPress site
Securing forms in Wordpress with Google reCAPTCHA
Securing and hardening Wordpress
How to restore a WordPress site
How to check and increase your WordPress site's memory limit
View PHP errors in WordPress by enabling wp-debug mode
How to use SVGs in WordPress
Using SMTP to send emails from WordPress
Using the LiteSpeed Cache Image Optimisation tool in WordPress
How to optimise your WordPress database
How to move a site from WordPress.com to self-hosted (wordpress.org) on Krystal
cPanel Advanced Topics
How to use public/private keys for SSH and SFTP (MacOS)
How to use public/private keys for SSH and SFTP (Windows)
How to use public/private keys for SSH and SFTP (MacOS)
Shell access to your server using SSH (PuTTY for Windows)
How to use public/private keys for SSH and SFTP (Windows)
How do I enable and disable SSH (Secure SHell) access?
How to view AWStats without logging into cPanel
How to connect to MySQL using MySQL WorkBench
How to block bad spiders from wasting bandwidth
How to connect to a MySQL database using an SSH Tunnel
Shell access to your server using SSH (MacOS Terminal)
How to connect to a MySQL database from an external host
How to connect to a MySQL database using PHP
WHMCS
WHMCS - Start Here - Installation and Setup Index
Obtaining your WHMCS license
Installing WHMCS manually
Installing WHMCS using Installatron
Completing the WHMCS post-installation wizard
Securing/Hardening your WHMCS installation
Setting up the WHMCS CRON job
Setting up the WHMCS Updater
Setting up WHMCS backups
Connecting WHMCS to WHM for cPanel provisioning and management
Adding a WHMCS Payment Gateway
Setting up WHMCS domain provisioning using the Krystal Domain Reseller Module
Setting up Domains and Domain Pricing in WHMCS
Branding WHMCS to customise the look and feel
Creating a WHMCS Product
Order and Client Management
WHMCS Support ticket email piping
Enabling Ioncube loader (and other PHP extensions)
Initial WHM configuration
Mail Clients
Setting up Microsoft Outlook (Windows)
Setting up Mail on an iPhone or iPad
Setting up Microsoft Outlook on Apple iPhone & Android
Setting up Microsoft Outlook (Apple Mac OSX)
Setting up BlueMail for email on Android
Setting up Gmail for email on Android
Setting up Mozilla Thunderbird
Setting up email on an Apple Mac using Mail
How to configure K-9 Mail for Android using IMAP
How to configure GMail to fetch and send cPanel email
How to configure Airmail 3 for IMAP in macOS
Android - SSL Errors on older Devices
SpamExperts
SpamExperts (1 of 11) - An overview
SpamExperts (2 of 11) - How to configure MX records and local/remote mail routing in cPanel
SpamExperts (3 of 11) - Configuring mail destinations for correct mail delivery
SpamExperts (4 of 11) - Clearing the callout cache
SpamExperts (5 of 11) - Filter settings
SpamExperts (6 of 11) - Checking your Spam Quarantine
SpamExperts (7 of 11) - Checking your delivery logs
SpamExperts (8 of 11) - Whitelisting and Blacklisting senders
SpamExperts (9 of 11) - Creating SpamExperts logins
SpamExperts (10 of 11) - Ways to manage spam
SpamExperts (11 of 11) - How to disable SpamExperts filtering
