Our A/C stopped working, so based on Angie's List reviews, I called DuctWorks to come out and look at the A/C. When Rick arrived he did a quick inspection of the unit and tried to put coolant in it, but the compressor was blown and wasn't holding any coolant. He said the compressor could be replaced, but recommended based on the fact that we plan to own the house for many years to replace it. I set up a call with their sales person. Rhod came in and did a fantastic job explaining my options, listening to what I wanted from a new A/C and furnace and explaining why DuctWorks is different from other installers. I really appreciated that DuctWorks installers are NATE certified and not just a handyman. Most importantly, he took the time to measure the doors and windows to get accurate sizing information. The other contractor I got a bid from did nothing other than ask how big the house was and based the size of the equipment on that. Once the equipment was sized, Rhod drew up a proposal including many of the discounts and upgrades that they were including. He also included a duct cleaning, which needed to be done badly. The installers arrived on time and were very friendly and professional. They took care to not ding any walls or leave any scuffs while carrying in and out any equipment. They were done in less time than I expected and cleaned up once they were done. DuctWorks provided all the forms for the various rebates that had much of the information filled in for me, so sending them in was easy. At each step of the process, no matter who I talked to, they would always make sure I had all my questions answered and made sure I knew they were there to help. DuctWorks made what was a stressful situation into a pleasant experience. Their attention to detail and helpfulness was great. I would highly recommend them and use them again.