We met with Richard in July, reviewed the GAF Shingle options, and ultimately contracted to have our entire roof replaced in August (written contract to finish BEFORE Labor Day). Due to unusual late-Summer inclement weather, as well as the aftermath of the hurricanes down South, unbeknownst to me Richard and his crew contracted to help repair a # of roofs damaged in these storms (covered by Insurance.) Long story short, I followed up with Richard a number of times in later July and early August to confirm we were still on-schedule, and it usually took 3-4 days to hear something back on email or v-mail. So on timely follow-up, I rated Richard as "fair". That shared, I can't say enough about how professional Richard, Marcos (his crew chief) and their entire team was once the job was formally scheduled and started. They arrived promptly every day @ 7:00 a.m. (we gave our neighbors a heads up they'd be hearing some mild early morning noise), set up quickly and got to work! They took great pains to set a tarp system in place off the roof edge(s) so all debris coming off would fall onto our lawn--not our shrubs, rear deck, driveway or sidewalk. Every evening, they used a magnetic roller to ensure nails were picked up off our property and driveway, and they cleaned up the work site with all debris placed in their dumpster trailer, and put all ladders on the far side of the driveway, with all work tools and supplies covered. Aside from being prompt, organized and pleasant--the most important part is the finished product--and we couldn't be happier!!! Richie's Roofing used GAF Timberline shingles, and since we also spec'd other GAF accessories (i.e Tiger-Paw Synthetic Roofing felt, GAF Ice & water roof liner, Ridge vents, etc.) the new GAF roof is now warranted for 30+ years (some elements have a Limited Lifetime warranty). They also replaced the old flashing around our two (2) Chimney's with new Copper flashing, and it really looks great. In summary, though I wish the early communications had been a little more timely and frequent, our finished roof looks fantastic--and we heartily recommend Richie's Roofing to anyone in the area that is looking for quality roof repair or replacement at a fair price.