It took several weeks for the awning to get here and I was the one to call Lifetime to inquire about it, in the meantime I received a call asking if I was still interested in purchasing the awning. I told them the awning was paid in full and I'm waiting for them to scheduled an installation date. When the installers came, they did not have a ladder on the truck and had to reschedule a date, When it was finally installed the installer saw a tear or hole in the weather breaker, he noted it on the invoice and said when a new one come in they would be out to install it. From May 2013 to Sep 2013 and after several calls to the office, they thought it was installed and they kept promising they would take care of it. I finally had to file a complaint with the better business bureau, only after they told BBB that it was installed and that I was satisfied, which was not true so I rejected it. I talked again with Lifetime Enclosures, they realized it had not been installed that the product was there at the office. It was installed Oct 15,2013.