Server Status | Nexcess
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 16, 2021

No incidents reported today.

Dec 15, 2021
Nexcess WAF Maintenance
Completed - The scheduled maintenance has been completed.
Dec 15, 02:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 22:30 EST
Scheduled - Nexcess Engineers will be performing a maintenance on the Nexcess WAF. There is no expected downtime for this maintenance. The maintenance is expected to last up to four hours.

If you have any questions, please do not hesitate to contact a member of our support team email at [email protected], via live-chat or ticket through your customer portal (https://my.nexcess.net/) or by phone toll-free at 866-639-2377 or international at +1.517.322.0434.
Dec 14, 15:59 EST
Dec 14, 2021
Dec 13, 2021

No incidents reported.

Dec 12, 2021

No incidents reported.

Dec 11, 2021

No incidents reported.

Dec 10, 2021
Investigating multiple hosts down in US-Midwest-2
Resolved - The issue has been confirmed to be fully resolved. The downtime was related to a backend communications issue within the platform. Engineering resolved the issue and added additional nodes to boost performance and avoid potential issues in the future.

We apologize for any inconvenience this may have created.
Dec 10, 11:02 EST
Monitoring - Engineering is monitoring the hosts following corrective actions. We will continue to monitor and provide updates as info is available.
Dec 10, 09:39 EST
Identified - We are currently investigating multiple cloudhosts reporting down in our US Midwest 2 Data Center. Our Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service.

Impacted services:
cloudhost-3466236.us-midwest-2.nxcli.net
cloudhost-3466234.us-midwest-2.nxcli.net
cloudhost-3820960.us-midwest-2.nxcli.net
cloudhost-3826623.us-midwest-2.nxcli.net
cloudhost-3820963.us-midwest-2.nxcli.net
containerhost-3466408.us-midwest-2.nxcli.net
containerhost-3466425.us-midwest-2.nxcli.net

Additional updates will be provided as soon as they are made available.

If you have any questions, please do not hesitate to contact a member of our support team by ticket, live chat, or phone toll-free at 866-639-2377 or +1-517-322-0434 (international).
Dec 10, 08:50 EST
Dec 9, 2021

No incidents reported.

Dec 8, 2021

No incidents reported.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Let's Encrypt SSL Certificate Renewal Failures
Resolved - This issue is resolved. Let's Encrypt has confirmed that SSL renewals are now functioning as expected.
Dec 2, 16:35 EST
Investigating - We have been made aware of a Let's Encrypt outage that is affecting renewals of their SSL certificates. We will update this post as more information becomes available.

If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, E-Mail at [email protected] or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Dec 2, 16:09 EST
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