Sales on WordPress.com – Frequently Asked Questions

We sometimes send flash sale coupons as promotions for WordPress.com plans and other products. Below you can find answers to common questions related to coupons and promotion codes.

Table of Contents

How to Apply Coupons

How do I apply the sale coupon code?
At the checkout page, click the Add a coupon code link under the Your order section and enter the coupon code there.

Can I use the discount coupon code for multiple sites in my account?
Yes, the coupon can be used for multiple sites under one account.

Does the coupon apply a discount to domains, Professional Email, and Google Workspace subscriptions?
It depends on the type of campaign that we run at the time. Please refer to the information provided on the flash sale email that you received.

---

↑ Table of Contents ↑

Using Coupons for Upgrades

I have a pro-rated credit on my account. Can I use this along with the discount coupon for plan upgrades?
Yes. You can use both for plan upgrades.

Pro-rated credit is the value of your current plan. You have the option to apply it towards the cost to upgrade to a higher-tier plan. Here’s a detailed explanation about pro-rated credits.

Can I use the WordPress.com Plans sale discount coupon to renew my existing plan?
No. Currently, we are only running these Plans sale promotions for new purchases. This includes purchasing a higher-tier plan. The sale is only valid for the first subscription period. You can’t apply the sale discount towards the renewal of an existing plan.

If I upgrade my site using a discount coupon, does my plan renew at a discounted rate?
No, the discount is only for the first subscription period. All subsequent renewals are at the regular rate. Once you upgrade, you can view your renewal charges on your Billing page.

If I upgrade my site using a discount coupon, and then cancel the plan and repurchase it, can I still use the same discount coupon?
No. If you have used the discount coupon for a site, it can’t be used for the same site again.

I already have a plan, but now I get the sale email. Can I get a refund of the plan and repurchase it using the discount coupon?
Yes. You can cancel the plan via the Billing page and get a refund as long as it’s within the refund period. If you have a WordPress.com Business or eCommerce plan, please contact support to cancel your plan.

I have purchased a plan, but I didn’t see the link to add the coupon code or I forgot to add the coupon code. Can I get a refund?
We run campaigns for limited amounts of time. We can issue a refund depending on our campaign’s availability. Otherwise, please stay tuned for our upcoming promotions!

---

↑ Table of Contents ↑

Coupon Validity

How long is the coupon code valid for? Can I use it next month?
The coupon is valid until a certain date. You can check the expiry date on the sale email that you received.

Are coupon codes case sensitive?
No. Coupon codes are not case sensitive.

The coupon code is not working. Why?
Please check that you typed the coupon code correctly and that this coupon is for the product you have selected. Also, check the coupon expiry date on the flash sale email. If the code is correct and it shouldn’t be expired yet, please contact support.