IP PBX Systems
IP PBX Systems Overview
IP PBX Products
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What are IP PBX Systems?
A PBX (Private Branch Exchange) is a telephone switching system that manages ingoing and outgoing phone calls for a company's personnel. An IP PBX does this and also switches calls through Voice over IP (VoIP).
PBX systems are essential for businesses that take many calls and require call transferring. IP PBX can be implemented on premise for businesses that want complete control over them, or implemented in the cloud for businesses that want a cheaper, easier to implement solution.
IP PBX solutions also often include additional features for telephony, including shared voicemail and custom extensions, this can make them a valuable tool for any business that wants more feature rich telephony.
IP PBX System Features
IP PBX Systems share the following identifiable features:
Private Branch Exchange (PBX) internal network
Multiple phones connected to network
Secure internet connection for placing calls
Voice messaging
Conference calls
Call transfers
Least-cost routing for outgoing calls
Call history reporting
Extension numbers
Shared voicemail
Direct Inward Dialing (DID)
IP PBX System Comparison
When comparing IP PBX Systems, consider the following factors:
Hosted vs. On-Premise System: Hosted IP PBX Systems are stored in the cloud and maintained by the vendor. On-premise IP PBX Systems have higher upfront costs and involve more IT maintenance.
Hardware: Hosted IP PBX Systems only need a secure internet connection and an IP phone to make calls. Businesses that use an on-premise IP PBX System will need to purchase more equipment.
Company Size: IP PBX Systems are beneficial for companies of all sizes. However, the cost of an IP PBX System is largely determined by the number of employees.
IP PBX System Price
The price of an IP PBX System largely depends on the number of users and IT infrastructure. Hosted IP PBX vendors typically charge a monthly or annual fee per user. The price of a Hosted IP PBX System starts as low as $15/user/month. On-premise IP PBX Systems require a one-time fee per user, which can range from $500/user to $1,000/user.