Zoom Status

All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Phone Operational

Zoom Chat Operational

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Zoom Room Operational

Conference Room Connector Operational

Zoom Cloud Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Cloud Recording Operational

Meeting Telephony Services Operational

Integrations Operational

Live Streaming Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Zoom Support Center Operational

Zoom Events Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Announcing IP Address Changes (No Operational Impact) Jan 3, 23:59 - Jan 4, 00:00 PST

The following, new and updated IP subnet ranges will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

New IP address ranges:
64.224.32.0/19
166.108.64.0/18
206.247.0.0/16

Additionally, Zoom will be adding additional data centers as a part of the global Zoom routing network. These sites are already in our previously announced IP address ranges and will be enabled at launch for customers. For network administrators with Zoom specific proxy rules, please update your PAC files with the following sites to utilize these data centers.

New data centers:
IAD (US East) - iad.zoom.us
NRT (Japan) - nrt.zoom.us
HKG (Hong Kong) - hkg.zoom.us
SIN (Singapore) - sin.zoom.us

Lastly, Zoom is adding an additional destination for certification validation.

New certification validation destination:
crl.entrust.net

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683
Posted on Dec 3, 12:36 PST

Past Incidents

Dec 9, 2021

No incidents reported today.

Dec 8, 2021

No incidents reported.

Dec 7, 2021

Notification Delays for Zoom Chat on Mobile App

Resolved - We have resolved this issue.
Dec 7, 17:56 PST

Monitoring - We have resolved the issue causing users to experience notification delays when using Zoom chat on the mobile app.
Dec 7, 15:27 PST

Identified - We have received reports of users experiencing notification delays when using Zoom chat on the mobile app. We have identified this incident to be caused by one of our underlying providers. We are continuing to work with our providers to resolve the service interruption as soon as possible and will continue to post updates as we have them as progress is made.
Dec 7, 13:44 PST

Issue with Zoom Mobile App not Ringing

Resolved - We have resolved this issue.
Dec 7, 17:53 PST

Monitoring - We have resolved the issue impacting a subset of users causing the Zoom mobile app to not ring for incoming calls when the app is running in the background.
Dec 7, 14:43 PST

Identified - We have identified the issue impacting a subset of users causing the Zoom mobile app to not ring for incoming calls when the app is running in the background. We have identified this incident to be caused by one of our underlying providers. We are continuing to work with our providers to resolve the service interruption as soon as possible and will continue to post updates as we have them as progress is made by our providers.
Dec 7, 13:09 PST

Investigating - We are currently investigating an issue impacting a subset of users causing the Zoom mobile app to not ring for incoming calls when the app is running in the background. We will provide updates as we have them.
Dec 7, 11:34 PST

Messaging Delays and Failures for MMS and SMS

Resolved - We have resolved this issue.
Dec 7, 17:50 PST

Monitoring - We have resolved the issue causing users to experience messaging delays or failures for both MMS and SMS message types.
Dec 7, 14:45 PST

Identified - We have identified the issue causing users to experience messaging delays for both MMS and SMS message types. We have identified this incident to be caused by one of our underlying providers. We are continuing to work with our providers to resolve the service interruption as soon as possible and will continue to post updates as we have them as progress is made by our providers.
Dec 7, 13:03 PST

Investigating - We have received reports of users experiencing messaging delays or failures for both MMS and SMS message types. We are currently investigating and will provide updates as we have them.
Dec 7, 12:19 PST

Reports missing a subset of data

Resolved - Due to an incident with an underlying provider, there may be some reports that are missing a subset of data. We will process all missed data within the next 24 hours.
Dec 7, 10:09 PST

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

Web Backend Update: 12/4/2021 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Dec 4, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:02 PST

Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes minor bug fixes.

There is no operational impact. All services will be available during this scheduled update.
Dec 3, 11:17 PST

Dec 3, 2021

Announcing Additional IP Address Ranges (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Dec 3, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:59 PST

Scheduled - The following, new and updated IP subnet ranges will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation. A complete and updated list of network firewall IP ranges can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683

New IP address ranges:
20.203.158.80/28
20.203.190.192/26
Nov 2, 10:08 PDT

Dec 2, 2021

Dec 1, 2021

Issues starting and joining Meetings when visiting the Zoom website (Zoom.us)

Resolved - This incident has been resolved.
Dec 1, 09:16 PST

Monitoring - We have resolved the issue that is impacting username and password login.
Dec 1, 08:56 PST

Investigating - We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars while trying to login with email and password. SSO, Sign-in with Gmail are not impacted. We are currently investigating and will provide updates as we have them.
Dec 1, 08:31 PST

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

A subset of users from Japan were unable to record the meetings

Resolved - We have resolved the issue causing a subset of users from Japan were unable to record the meetings. Customers who have selected different regions for the recordings were not impacted.

Start Time : 5:30 GMT
Repair Time: 9:00 GMT
Nov 25, 16:00 PST