With all the Big Box stores like BestBuy taking over every aspect of life it seems, it's nice to find a small, independent shop still in the neighborhood to rely on! They know their gear, and will help you choose the right equipment for your needs. Customer Service is alive and well at Harmony. If I had anything negative to say about Harmony, it's that the Owner, Frank, needs to drop the pretentious, elitist attitude that he sometimes has on the phone, like I know prevails in these "High End Audio" stores. Not everyone lives in Pacific Heights and is going to spend boatloads of money in the store. Their selection could be a little better, but I know space is a premium in high rent S.F. so I completely understand.