Most retailers require a third-party logistics provider to help navigate the complex web of reverse supply chains. When choosing the right reverse logistics provider, the most successful retailers will ask these key questions.
More e-commerce means more returns — in fact, according to the latest industry figures, online sales are up 32%, while returns from online purchases are up 148%.
Customers shopping online expect free, frictionless shipping for purchases and returns, forcing omnichannel and pure-play e-commerce retailers to optimize their returns processes to stay competitive.
Global disruptions, trucking capacity, fulfillment, and production fluctuations abound in our ever-changing supply chain dynamic. Join us for an open conversation about the real difference innovative engineering solutions and excellence in project management can make your organization for 2022.
Understanding customer expectations, improving their experience and implementing the right reverse logistics systems will increase shopper loyalty and prevent profit-margin erosion.
Accelerated by COVID-19, eCommerce has reached an all-time high of 16.4% of global retail sales, with plenty of headroom for growth. Of course, through it all, the key to any shipper’s success is to keep the customer happy.
The growth of e-commerce during the COVID-19 pandemic saw online returns double in 2020, underscoring the importance of a solid returns management program that serves both retailers and their customers.
Until recently, flexible depalletizing has been particularly challenging for warehouse robots to handle. While humans can easily deal with unstructured and ever-changing tasks like unloading a random assortment of items, robotic programming has taken a while to catch up.
The latest news, analysis, services and systems regarding reverse logistics and its impact on global supply chains. Today’s companies are refurbishing and recycling more goods and managing more product returns than ever before thanks, in part, to the boom in e-commerce. New technologies for reverse fulfillment are transforming the way companies provide customer support - and allowing them to stay ahead of the competition in their industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using reverse logistics solutions to power their supply chains.
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