Call center software provides automation, interactive voice response, and prerecorded options solutions as well as the tracking of incoming and outgoing calls. Compare the best Call Center software currently available using the table below.
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CloudTalk
QualityUnit
VirtualPBX
Adversus
Call Center Studio
VoiceOps
CallTrackingMetrics
Star2Billing S.L.
CallShaper
Balto
3CX LTD
Xenialab
LogMeIn
livepro
VoIPco Telecom
Lynk Software
Convoso
T-Max Dialer & Communications
T-Max
Insider Telecom
Versadial Solutions
My Call Cloud
Megacall
LogMeIn
CONTUS
Furthermore, some solutions are solely an inbound call center system, while others are outbound call center systems. There are even blended solutions for businesses that need both!
helpful feature routes an incoming call to the most appropriate agent based on the caller’s IVR selections, the phone number the caller dialed and the caller’s interaction history with the company as well as the agent’s skill set. Doing so helps to minimize call wait times and send the caller to the most fitting agent, therefore keeping your customers happy.
With realtime notifications, all of the statistics of the current callers are pushed to your agents, showing things like wait time, number of agents available, etc. But furthermore, you can make changes to your system in realtime and see them instantaneously. This means that administrators can go in and alter routing or queuing rules on the fly based on the current need.