Help Desk Software

LiveZilla is a Germany software company that was founded in 2009, and offers a software title called LiveZilla. LiveZilla offers a free version and free trial. LiveZilla is help desk software, and includes features such as community forums, knowledge base, live chat, ticket management, interaction tracking, document storage, network monitoring, service level agreement (SLA) management, Multi-Channel communication, customizable branding, IT asset management, real-time chat, and email integration. With regards to system requirements, LiveZilla is available as Windows, Android, iPhone, and iPad software. Costs start at $155.00/one-time. LiveZilla includes business hours support. Some alternative products to LiveZilla include FocalScope, HelpOnClick Live Chat, and Sugester.

Remote support, online meetings, and demonstration tools offering website integration, screen sharing, audio, and desktop recording. Browser-based, no download HTML5 viewer, blazing-fast Windows RDP support, access and manage unattended PCs.

GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Rationality for data quality control 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge and frequently asked questions 7. Statistics and reports 8. Profound integration 9. Android-based devices inventory

Giva builds happy customer relationships while helping to grow loyalty and revenue. We enable any organization to be more reliable, flexible, and scalable. Our reports and dashboards help you take action to increase customer retention and satisfaction. With Giva, customer interactions turn into lasting relationships while lowering costs and increasing productivity. We offer all our modules with full functionality in a simple product bundle that's perfect for 3 to 25 agents.

Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.

Stop managing your internal IT with complex solutions that don't work. Fiwit is the ultimate IT software you’ve ever dreamed of. Too many laptops / phones and screen to manage? Tidy that up with our IT asset management solution. Make your colleagues happy. Give them the IT service that they need. With our integrated helpdesk software, don’t let internal IT issue hang anymore. And, be organized.

HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.

Manavate is a cloud based management system that makes it infinitely easier for you to run your business. Say goodbye to hours lost on phone calls and emails that too often lead you away from efficiency and towards chaos. Sign up for a free trial and enjoy all the benefits Manavate has to offer.

Customer service software that builds organization and efficiency into your customer service team. Start providing better customer service right now with Service Hub. Service Hub™ has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business. Deliver organized customer service that gives efficient help and complete answers. Customers don’t care about the internal structure of your company. They just want help. When your teams are cut off from each other, you create friction and confusion for your customers. With the tools in Service Hub™, you can finally build a frictionless customer experience. This starts with the Conversations inbox, which brings all your communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox.

Kaseya Business Management Solution (BMS) is the most feature-packed solution built specifically for Managed Service Providers (MSPs). Kaseya BMS supports the back-end requirements of MSPs so they can focus on selling and delivering services, instead of spending time on non-revenue generating tasks. The platform includes project management, time and expense tracking, finance and billing, inventory, service desk, and CRM. Easily create, manage and resolve all your service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Spend less time on billing and tracking time to create more opportunity to grow your business — resolve tickets 40 percent faster with VSA integration. Allow your technicians to work efficiently and seamlessly across tools, and access the right information when and where they need it.

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support! Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep data private and secure. Helpy has been installed over 500,000 times, with both the open source and pro version in use around the Globe.

Knowledge is power. Using it is powerful. Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.�?

OnSemble is more than an employee intranet that keeps everyone connected – it's a digital workplace that makes employees feel valued. OnSemble is a modern digital workplace that keeps your remote teams engaged and acts as the culture champion for your organization. With no programming experience necessary, get started with OnSemble's drag and drop interface that allows you to fully use your imagination to design pages that reflect your culture without entering a single line of code. OnSemble will transform how your company communicates, collaborates, and connects. OnSemble empowers over 55,000+ people and organizations with a portal that drives increased productivity, meaningful engagement, effective communication and better collaboration for remote teams. Our team is your partner and dedicated to your success. Leverage 15+ years of experience in conceptualizing, creating, and deploying employee intranets for organizations of all sizes.

Kustomer is a centralized customer service platform built for your brand to deliver exceptional experiences in today’s on-demand, customer-first world. See all customer info on single timeline. Take requests from anywhere, reply in a single thread. Configurable interface to automate repetitive tasks. Kustomer makes personalized, efficient and effortless customer service a reality. Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer. Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience. Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook Messenger

Ivanti Service Manager (formerly Heat ITSM) is the most affordable, flexible and complete cloud-optimized ITSM solution available. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution can easily scale and adapt to meet your specific business needs. Help Desk provides an easy to use incident management system for dealing with inbound ticket requests from any channel to make IT more efficient, and users happier and more productive. Building on Help Desk, Service Desk adds Change and Configuration Management to handle IT changes quickly and efficiently to ensure high service availability and quality for your IT infrastructure service desk.

HelpCrunch is a software company based in the United States that was founded in 2014 and offers a software product called HelpCrunch. Pricing starts at $12.00/month/user. HelpCrunch offers training via documentation, live online, and in person sessions. HelpCrunch is CRM software, and includes features such as live chat, multiple brands / products, ticket management, interaction tracking, document storage, network monitoring, service level agreement (SLA) management, Multi-Channel communication, customizable branding, IT asset management, real-time chat, and email integration. HelpCrunch offers online support and business hours support. HelpCrunch offers a free trial. HelpCrunch is available as SaaS software. Some alternative products to HelpCrunch include Teckst, Aisera AI Customer Service, and FocalScope.

AzureDesk is a software company based in the United States that was founded in 2014 and offers a software product called AzureDesk. Pricing starts at $12.00/month/user. AzureDesk offers training via documentation, webinars, live online, and in person sessions. AzureDesk is help desk software, and includes features such as alerts / escalation, automated routing, community forums, incident management, knowledge base, known issue management, live chat, multiple brands / products, self service portal, ticket management, interaction tracking, document storage, network monitoring, service level agreement (SLA) management, Multi-Channel communication, customizable branding, IT asset management, real-time chat, and email integration. AzureDesk offers online support, business hours support, and 24/7 live support. AzureDesk offers a free version and free trial. AzureDesk is available as SaaS, Mac, Windows, Android, iPhone, and iPad software. Some alternative products to AzureDesk include FocalScope, HelpdeskEddy, and TeamDynamix.

Founded in 2001, Kayako is a software organization based in the United Kingdom that offers a piece of software called Kayako. Kayako features training via documentation, webinars, and live online. The Kayako software suite is SaaS software. Kayako offers online, business hours, and 24/7 live support. Kayako offers a free version and free trial. Kayako is customer service software, and includes features such as assignment management, dashboard, escalation management, issue auditing, knowledge base, task management, issue scheduling, and project management. Software pricing starts at $9.00/month/user. Some competitor software products to Kayako include Aisera AI Customer Service, Salesforce Service Cloud, and NABD.

Helpninja is a software business formed in 2018 in India that publishes a software suite called Helpninja. Helpninja includes training via documentation. The Helpninja product is SaaS software. Helpninja includes online and business hours support. Helpninja is help desk software, and includes features such as email integration, Multi-Channel communication, and self service portal. Product pricing starts at $29.00/month. Alternative competitor software options to Helpninja include SerioPlus, assyst, and Help Desk for SharePoint.

The future of customer communications. The intelligent customer communication center for live and automated interactions. Put your customers in front row. Upgrade your customer support services and enable customers to communicate with you when and how it is convenient for them. Usher in every customer, one by one. Increase your availability using CommBox powerful platform and offer customers AI-powered, automated customer service features. Convert more leads into customers quickly and achieve your omnichannel strategy with CommBox state of the art, lead generation and sales tools. One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.

ngDesk includes support, sales, asset management, marketing and pager in an all-in-one application that is ready to go and easy to use. ngDesk offers a complete solution for customer support, marketing, sales and allows to easily automate your processes. Everything you could ever need all in one location. Chatbots: No code required. Let our easy to make chatbots engage with your customers. Ticketing: With custom views, shared inboxes you can easily collaborate to solve tickets faster. Forms: Use custom forms to get the information you care about.

Chaport is multi-channel live chat and chatbot software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.

HoduCC is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. HoduCC allows customer support teams to provide personal, productive phone support within an omnichannel customer journey. Hodusoft helps to growing call center teams to resolve customer issue faster, measure and improve call support operations, and deliver excellent customer experience. With corporate-class call center software execution and consumer-like ease of use, HoduCC comfortably accommodates to the expanding needs of sales and support teams and their end-user.

CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. CRMdesk allows supporting an unlimited number of customers and may be seamlessly integrated with a company’s web site.