Help Me Choose
| Feature Comparison | Basic Warranty | ProSupport | ProSupport Plus |
| Technical support through phone, chat and online | Business hours | 24x7 | 24x7 |
| Product coverage | Hardware only | Hardware & Software | Hardware & Software |
| Onsite service1 | |||
| Automated issue detection & proactive case creation2 | |||
| Self-service case initiation and management | |||
| Access to Software updates | |||
| Command center monitoring and crisis management3 | |||
| Priority access to specialized support experts | |||
| An assigned Service Account Manager (SAM) | |||
| 3rd party software support4 | |||
| Personalized assessments and recommendations | |||
| Semiannual systems maintenance4 |
ProSupport
Enterprises need unwavering support for hardware and software and a smart way to manage the mix of vendors in the data center. Dell Technologies offers a single source with the expertise, know-how and capabilities to help you support your business.
ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.
Learn more about ProSupport
ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.
Learn more about ProSupport
ProSupport Plus
ProSupport Plus proactively improves the performance and stability of critical systems through automated support, analytics and the right expertise so you can focus on innovating and growing your business. It’s no wonder our customers report over 97% overall satisfaction with ProSupport Plus.Our experts are ready to help
With ProSupport Plus you’ll get 24x7 immediate troubleshooting from one of our over 6,800 support engineers located around the globe. Not to brag, but our engineers are smart! With ProSupport Plus, customers see up to 36% faster resolution of their issues5.
An advocate with you all the way
You’ll be assigned a Service Account Manager (SAM) who will ensure you get the best possible proactive and predictive support experience. With ProSupport Plus, our customers experience up to 31% fewer service requests5.
Automated, proactive and predictive support
Accelerated resolution with predictive monitoring, notifications, automated case creation and proactive response, all enabled by SupportAssist. Customers using ProSupport Plus with connectivity experience up to 89% faster response to critical issues.
Support for 3rd party software
We are your single point of accountability for any eligible 3rd party software installed on your ProSupport Plus system, whether your purchased it from us or not.
Getting the most from your investment
Twice a year, your SAM will work with you to review the health of your system and will even arrange to have us remotely install important updates at a time that’s right for you.