Please follow the next steps before you open a support ticket, so we can help you solve the issue faster:

1. Read our documentation and check our FAQ.
2. Make sure you are using the most updated versions of Elementor, WordPress & your theme.
3. Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
4. If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
5. Change your WordPress theme to WordPress TwentySixteen (or other default WordPress theme).
6. On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true.

If you have followed all these steps and you’re still encountering difficulties, please open a ticket by following these steps:
​

1. Describe the issue and what led to it . Please be as accurate and detailed as possible.
2. If you suspect the issue was caused by the theme or plugin you are using, please attach the name + URL of the theme / plugin.
3. Send us your system info. You can find it in under Elementor → System info. Please use Pastebin to paste it and send it to us.
4. ​On the Elementor page, Press F12 and select the console tab. Paste the messages in Pastebin.

How can I suggest new ideas I’d like to see added to the plugin?

Creating a GitHub issue is also the right action for this. If you have a new idea you would like to suggest, create an issue to make sure it aligns with our development.

https://wordpress.org/plugins/elementor/