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Usability and clarity were essential when designing and implementing a survey app for Finnish Transport and Communications Agency Traficom’s national passenger travel survey.

The Finnish forest expert Tapio asked for a modern automated eCommerce solution with excellent customer experience and maintainability. The new online shop is divided into two services and integrated into the company’s ERP and financial management systems. As a result, the new online shop frees up Tapio’s people's time for more valuable work.

www.metsakauppa.fi | www.karttakauppa.fi

The Helsinki region public transit’s (HSL) city bike program’s iconical yellow bikes were put under the microscope after the pilot season was over in autumn 2016. Frantic stepped into the picture as HSL’s digital service design lead in January 2017 and took on the challenge of improving and including new features into the popular service during the next two bikeshare seasons. 

Retiring or starting a rehabilitation process is a big life change. Applying for a benefit and tracking the progress of the application process should be as easy and smooth as possible. Our client Varma, a Finnish pension insurance company, wanted to improve the customer experience of their beneficiaries, so together we embarked on a journey to develop the user experience, usability, and accessibility of their online service.

Our technical expert led the multi-vendor development team from the first lines of code all the way to the launch of the service. 

Oma.nettix.fi

Suomidigi.fi supports the digitalization of public sector services in Finland. Our Design Lead worked to instill a DesignOps mindset within the Suomidigi.fi multi-vendor team by providing support to designers, encouraging cooperation between stakeholders and overseeing the overall design of Suomidigi’s digital service.

Sitra is an active future maker that studies, researches, and brings together partners from different sectors in open-minded experiments and reforms. Their future-oriented work is aimed at making Finland succeed as a pioneer of sustainable well-being. The component-based Sitra.fi seizes current phenomena and acts as a trendsetter for both expert audiences as well as citizens.

www.sitra.fi/en

Modeo specializes in comprehensive facility solutions and is one of the key agents in its field. The new Modeo webshop is a tool for professionals to facilitate planning and improve internal processes.

www.modeo.fi

Frantic has been chosen as an IT consulting vendor for the second time for Hansel, the central procurement unit of the Finnish Government.

Tackling climate change requires system-level transformation and corporate responsibility. In addition, it requires actions from all of us consumers. In Finland, our client Sitra’s Lifestyle test has been the most significant tool driving change within the society. Published in December 2017, the test quickly became a viral phenomenon after its launch, and since then people have tested their lifestyles over a million times.

Remote work has already become a routine during the Corona year. By the looks of it, after the summer of 2021 we are simultaneously faced with the familiar and the unknown: how will we return to the office? How did the working life change in a year?

When our service design school project came to an end in December 2020, we were feeling wistful but inspired. What was actually done and what was the outcome of this interesting design project? And ultimately: what did we learn?

The design sprint is an innovative five-phase method that helps to solve complex problems in just a few days. Too good to be true? We don’t think so. Here's an example of how we used it to help our client to define the specifics of their new intranet. 

How could kids better influence their own well-being and feel more included in the ever-changing world we live in? That was the starting point when we kicked off our service design school project, where sixth-graders from Tampere became digital product designers.

As the stormy weather roared outside in the November morning darkness, over 100 attendees clicked their way to join our online event on agile team leadership.

Frantic had the pleasure of hosting Inklusiiv’s inaugural Breakfast Club event on Thursday, October 8th, 2020 on the theme of inclusivity in digital service design.

When we’re heading into a new project or renewing an existing service, how do we make sure that we really listen to our customers, the end-users? Whose experiences, needs, and wishes should we be interested in, and how do we reach them?

What have you always wanted to know about web accessibility? We asked our network to ask us anything, and now our accessibility experts give their two cents.

Content is an integral part of digital services. Still, it’s often overlooked when we design the ins and outs of user interfaces. How does UX writing help in creating successful user experiences and how can we measure that success? 

During the past few years, agile service and product development has become a cornerstone of Finnish business and technology development. This has brought up new challenges that we face and solve together with our clients.