Knowledge is Power
We’ve got Answers

Product

• Does Tonal support leg and cardio workouts?

  Yes! Tonal’s adjustable arms can support hundreds of movements including leg exercises like squats, lunges, and deadlifts. Our growing library of workouts includes high intensity classes designed to elevate your heart rate and get you sweating for a great cardio workout. You can learn more about our programs on the Workouts page.

• What is included in my Tonal membership?

  Tonal membership is required for the first 12 months after your installation date. Your Tonal membership gives you access to unlimited accounts, our ever-growing library of workouts and programs, as well as our intelligence tools. See the full list of benefits below.

  Accounts 
  ✓ Unlimited accounts per trainer, so each family member can track their progress separately.

  Workout Library 
  ✓ Our growing library of guided strength training workouts, with new programs added every week.
  ✓ Develop your own curated plans with optimized weight for your strengths.

  Intelligence 
  ✓ Strength assessment to learn your body and strength
  ✓ Intuitive weight adjustments
  ✓ Video demos for every movement
  ✓ Dynamic weight modes like Eccentric, Chains, and Burnout
  ✓ Spotter mode to lift with confidence
  ✓ Automatic tracking and reporting

   

• How many accounts can I add to my Tonal?

  Your Tonal membership includes unlimited accounts for each Tonal. That means each member of your household (plus friends or neighbors) can log in and track their progress separately.

• Can I use my own accessories with Tonal?

  Tonal’s accessories use a special T-lock system to allow you to quickly and smoothly switch between accessories. If you’d like to use your own accessories, you can purchase T-lock adapters from our Gear Shop.

• Can my kids use Tonal?

  Tonal is designed for use by adults aged 18 and up. If approved in advance by a physician, teenagers over the age of 15 may use Tonal under direct adult supervision.

• What warranty coverage do I receive with a Tonal purchase?

  We stand behind our product with a 3-year limited warranty. We have a fully trained technical support team available to help with any questions, issues, or concerns. View the full terms and conditions of our warranty coverage.

• What are the dimensions of Tonal?

  The overall dimensions are: Width: 21.50″ and Height: 50.9″ and Depth: 5.25”.

• What is the return policy?

  We want you to be completely satisfied with your purchase. If for any reason you’re not, we are happy to return your Tonal and refund you within 30 days of installation.

Installation

• Can I purchase Tonal if I live outside of the United States?

  Tonal requires professional installation and currently cannot be shipped or installed outside of the 50 United States. Unfortunately, we do not have a timeline on when we will expand beyond the U.S. Please let us know where you are located to stay updated!

• Can I purchase Tonal if I live in Hawaii or Alaska?

  Yes starting February 22, 2021, Tonal is available for purchase in Hawaii and Alaska! To determine if you live in our coverage area in Hawaii and Alaska, please check our list of serviceable zip codes here.

  Once your order has been confirmed you will receive a pre-installation survey via email to confirm the placement of your Tonal. After the necessary information has been collected, our professional installers deliver and install your Tonal. Installation takes less than an hour. For more information please refer to our Installation page.

• Are there additional delivery & installation fees for Alaska and Hawaii?

  Starting March 1st, 2021 there will be an additional $300 shipping fee for Hawaii and Alaska orders. Tonal weighs nearly 150 pounds and needs to be professionally installed to ensure you can be your strongest with Tonal.

• How much space is required to install and use Tonal?

  For an optimal workout experience, we recommend 7′ x 7′ floor space, 7’ unobstructed wall space, and a ceiling height of at least 7’10”. You may be able to modify movements if your space is smaller. For more information please refer to our Installation page.

• What is the delivery and installation process like?

  Once your order has been confirmed you will receive a pre-installation survey via email to confirm the placement of your Tonal. Orders will be shipped 1-3 weeks after pre-installation survey is completed. After the necessary information has been collected, our professional installers deliver and install your Tonal. Installation takes less than an hour.

  For more information please refer to our Installation page.

• Can I install Tonal myself?

  For your safety, it is important that Tonal is installed by our professional installers. In addition to delivering and mounting Tonal to your wall, our delivery partners will connect Tonal to WiFi, pair your Bluetooth Smart accessories, and get your account set up so you can start working out right away.

• Can my Tonal be re-installed if I move?

  In the case of a move, we ask that you contact our team at least two weeks in advance via our Contact page or 855-MY-TONAL. We’ll work with you to schedule the move and determine the best options for you.

  There is a relocation charge to cover the cost of disassembling and re-installing Tonal. The exact charge amount may vary based on the details of the move. We always provide full transparency on options available and work to limit any additional costs.

• How do I contact Tonal?

  Our customer care team would love to hear from you! Call us at (855) MY-TONAL or via our Contact page.

• What if my stud spacing is wider than 16 inches?

  If your studs are spaced wider than 16 inches and up to 24 inches, our wide mount bars will be used to securely attach the Tonal trainer to the wall. We offer decorative covers to hide the bars and retain Tonal’s sleek design. See our knowledge base for details.