I called them after seeing their website and they immediately got in touch with me and asked to see some pictures of my table and chair that I wanted to repair and then paint. The sent back an estimate and then we proceeded to do business. They came to pick up the table and chair and then told me exactly what it would cost and HOW they would repair the items. They were honorable and efficient and I wish I had more items for them to refinish. They then called me when the items were ready and delivered as promised to the exact time they said they would be delivering. They are great!!!