Water was leaking in the ceiling near the chimney area from late storms last spring. I called my roofer out--I thought there may be a problem with the roof even though I had it replaced a couple of years earlier. My roofer went on the roof and said the roof looks fine, but one of my chimneys, which is in the area of the leak, has a cracked mortar cap and the grout between the bricks looks bad. He said I should call a chimney specialist out to take a look. I called Mister Chimney because they had a 5 star rating. They were busy and could not come out for several weeks, but it was ok because we were now into warm weather. Martin came out, looked around, and I told him what my roofer said. Mister Chimney called me back a few days later with an estimate to fix the concrete cap and suggested that I also install two chimney caps/spark arrestors--one for each chimney. I agreed to have the work done,which was scheduled a few weeks later. Mister Chimney came out, did the work, and I thought everything was ok. Then the storms came in December, and my ceiling was leaking again. I called my roofer as I thought my chimney had been fixed. My roofer came out right away and suggested that we wrap the chimney in plastic to the flashing, and if the leak stops, then we know it's the chimney. He had inspected the roof again, and thought everything with the roof was perfect. There was a brief break in the storm, the chimney was wrapped in plastic, it started to rain again shortly thereafter, and there were no more leaks. Thus, the chimney is still leaking. I called Mister Chimney and informed them of the situation. They were busy, as this was during the holidays, and I said it's ok as the chimney has been wrapped and no more damage is being done. On January 10, a couple of workers from Mr. Chimney came out to take a look. I met with one of them, and we spoke. He told me he knew the chimney was bad when they fixed the concrete crown and installed the additional spark arrestor. He said the chimney needs to be rebuilt at an approximate cost of $7,000. I asked, why didn't anyone tell me earlier, before I spent the money to repair the the concrete crown, etc. I now wasted money doing a repair on a chimney that ultimately needs to be rebuilt. I was upset that it was known the repair wouldn't work, and not only did I waste the money on the repair, I now incurred more damage to my ceiling. I asked the worker to please have Martin contact me with a written estimate for rebuilding the chimney, and I also said I should be given credit for the $425 that was wasted repairing the concrete cap--I'm assuming the $300 spark arrestor can be reused. I called about a week later and left a message as I hadn't heard anything. So far no one has called me back. I'm not sure if this is too big a job for Mister Chimney--if so, they should let me know. Regardless, the repair didn't work, was a waste of money, and the company is terrible at following up.