This is how you'll roll
This is how you'll roll
Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.
Troubleshoot an issue
Log in to your MyVanMoof account, and navigate to the Help tab to get started.
Book an appointment
Something wrong with your bike? The Bike Doctors can help you. Log in to your MyVanMoof account to get started.
Frequently asked questions
Everything you need to know. Browse by topic to find what you are looking for.
You can check your order status and find an updated expected shipping date in your My VanMoof account. We may ship your bike and accessories separately, so the estimated shipping time for each part of your order may vary.
Visit MyVanMoofWe need your name, email address and order or frame number to help you. Make sure you have this information available when contacting us. Please note that our waiting times are longer than usual.
Chat with us
Available from:
Mon - Sun:
10:00 am - 17:00 pm (CET)
During opening hours, you can click on the yellow speech balloon in the right lower corner to start chatting with our support agents.
Email us
We are experiencing a high volume of support requests, so we may take up to 5 days to reply.