The Support Rules (hereinafter referred to as "Rules") for Kaspersky Software (hereinafter referred to as "Software") describe the technical support (hereinafter referred to as "Support") that Kaspersky provides to its Users. Kaspersky reserves the right to amend these Rules and will publish the updated versions at https://support.kaspersky.com/.
The list of supported Software:
Kaspersky Technical Support makes every effort to provide quality support within reasonable time, depending on the nature of the request. Obligations to respond within a fixed period of time can only be offered as part of paid services.
For some Software, Support terms and conditions may differ from the standard ones. Terms and conditions are available here.
Some services that are not included in Standard Support may be offered as part of paid services.
Kaspersky provides Professional Services and Premium Support. The best experts of Kaspersky will help you with any tasks and difficulties you might come across when using security solutions.
The availability and content of paid services vary by region and local service providers.
Kaspersky guarantees the provision of Technical Support for the Software in accordance with the End User License Agreement ("Agreement") and these Rules.
Kaspersky Technical Support may ask the User to execute additional Kaspersky utilities (software tools) if this is deemed necessary for handling a request.
After processing a request and on a periodic basis, Kaspersky has the right to ask the User for feedback on the quality of service.
When communicating with Technical Support, the User must provide Kaspersky with timely responses, information about the purchased License, and any information reasonably necessary to properly process the request.
Feedback on the work of Technical Support can be submitted as follows:
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