Stripe fields are too tiny
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Hi, I’ve been working on the shop of this page, but the stripe fields are not working and the size is too small to enter any information.
Today I just quit the stripe payment because we lost some sales
Screenshot of the problemThe page I need help with: [log in to see the link]
Viewing 9 replies - 1 through 9 (of 9 total)
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Hi @dianaccarranza!
Would you please temporarily re-enable your Stripe gateway so we can take a closer look at your checkout page and see if there are any errors showing up in the console that might help us understand what is going on?
Additionally, please send us your status report found under “WooCommerce > Status” page.
Cheers!
Hi @rynald0s thank you
Stripe is now activated
https://hebervalleylife.com/shopstatus report:
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0.02MB + Engine InnoDB wp_b6j4s8_yoast_primary_term: Data: 0.13MB + Index: 0.14MB + Engine InnoDB wp_b6j4s8_yoast_seo_links: Data: 0.19MB + Index: 0.16MB + Engine InnoDB wp_b6j4s8_yoast_seo_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### ads: 39 amn_mi-lite: 3 amn_wpforms-lite: 5 attachment: 2257 better-banner: 2 custom_css: 1 customize_changeset: 2 elementor_library: 17 event: 1464 event-recurring: 71 is_search_form: 1 location: 77 nav_menu_item: 75 nf_sub: 60 oembed_cache: 9 page: 53 post: 785 product: 29 product_variation: 54 revision: 346 seedprod: 1 shop_order: 9 tribe_events: 387 tribe_organizer: 4 tribe_venue: 35 wpbdp_listing: 485 wpcf7_contact_form: 2 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (46) ### Ivory Search: by Ivory Search – 4.6.6 AdSanity - Advertiser Reporting: by Pixel Jar – 1.4 AdSanity - Image Cache Buster: by Pixel Jar – 1.2 AdSanity - Impressions: by Pixel Jar – 1.0 AdSanity - Weighted Ads: by Pixel Jar – 1.1 AdSanity: by Pixel Jar – 1.8.1 All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.9 Better Social Counter Widget: by BetterStudio – 1.13.2 Bulk Move: by Sudar – 1.3.0 Business Directory Plugin: by Business Directory Team – 5.13.4 Classic Editor: by WordPress Contributors – 1.6.2 Conditional Menus: by Themify – 1.1.9 Contact Form 7: by Takayuki Miyoshi – 5.4.2 DreamHost Panel Login: by DreamHost danielbachhuber – 1.0.0 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2 Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1 Elementor Pro: by Elementor.com – 3.4.1 Elementor: by Elementor.com – 3.4.4 Essential Addons for Elementor: by WPDeveloper – 4.9.1 Events Manager: by Marcus Sykes – 5.11 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.0.0 Header Footer Code Manager: by 99robots – 1.1.13 Jetpack: by Automattic – 10.1 Multiple Themes: by David Gewirtz – 7.1.1 WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0 OneSignal Push Notifications: by OneSignal – 2.2.2 Image optimization service by Optimole: by Optimole – 3.1.3 Redirection: by John Godley – 5.1.3 Shortcode in Menus: by Gagan Deep Singh – 3.5.1 Smart Lists Pack Pro: by BetterStudio – 1.4.5 Super Progressive Web Apps: by SuperPWA – 2.1.16 Ultimate Posts Widget: by Clever Widgets – 2.2.0 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.61 WooCommerce Stripe Gateway: by WooCommerce – 5.4.1 WooCommerce Payments: by Automattic – 2.9.1 WooCommerce PayPal Payments: by WooCommerce – 1.5.1 WooCommerce Shipping & Tax: by WooCommerce – 1.25.18 WooCommerce: by Automattic – 5.6.0 WC Designer (Formerly Woolementor): by WC Designer – 2.6.0 Wordfence Security: by Wordfence – 7.5.5 WordPress Importer: by wordpressdotorg – 0.7 Yoast SEO: by Team Yoast – 17.1 WP Fastest Cache Premium: by Emre Vona – 1.6.1 WP Fastest Cache: by Emre Vona – 0.9.4 WP FullCalendar: by Marcus Sykes – 1.4.1 WP Htaccess Editor: by WebFactory Ltd – 1.70 ### Inactive Plugins (4) ### Akismet Anti-Spam: by Automattic – 4.1.12 Facebook for WooCommerce: by Facebook – 2.6.4 Google Ads & Marketing by Kliken: by Kliken – 1.0.7 Mailchimp for WooCommerce: by Mailchimp – 2.5.2 ### Must Use Plugins (1) ### Elementor Safe Mode: by Elementor.com – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #11105 - /shop/ Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: #11107 - /checkout-hvlshop/ My account: #11108 - /my-account-hvlshop/ Terms and conditions: ❌ Page not set ### Theme ### Name: Publisher Version: 7.11.0 Author URL: http://betterstudio.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: publisher-7.11.0/publisher/woocommerce/single-product/related.php ### WooCommerce PayPal Payments ### Onboarded: Yes Shop country code: US PayPal card processing available in country: Yes Pay Later messaging available in country: Yes Vault enabled: No ### Action Scheduler ### Complete: 191 Oldest: 2021-08-30 14:00:08 -0600 Newest: 2021-09-16 08:43:03 -0600 ### Status report information ### Generated at: 2021-09-16 08:48:43 -06:00Hi @dianaccarranza,
Thanks. I tested out the checkout page and yes, Stripe, and other payments are broken and unusable. Are you able to switch to any default(2021/2020/ Storefront) theme briefly and test this out? I do see some JS, Jquery errors to check if this issue is due to the theme?
Hi @simplysaru sure!
It’s done
https://hebervalleylife.com/shopHi there! I took a look at your site and it seems to have your original theme with the broken checkout.
If you switch to a default theme and the checkout works, then that means there is an issue with your theme that you’ll need to troubleshoot with the theme developer. Or, it may be a plugin conflict.
I am seeing a .js error on your checkout, so that is most often the cause.
Here’s how you can do a conflict test to determine if it’s your theme or one of your plugins causing that issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Hi @melindahelt !
Thank you so much, I realized the plug-in WPBakery page builder is causing this problem, the thing is I just cannot deactivate this one just like that.
Do you know if I can find a solution for this?Thank you for your advice, I feel so relieved
I realized the plug-in WPBakery page builder is causing this problem, the thing is I just cannot deactivate this one just like that. Do you know if I can find a solution for this?
Your best bet then would be to contact WPBakery support and see if they can help you correct the display of the fields. They should be able to assist.
Hope that helps!
Ok
Thanks so much to all!You are welcome @dianaccarranza!
I’m going to mark this as resolved.
Viewing 9 replies - 1 through 9 (of 9 total)
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