Heads up! Your connection to Facebook is no longer valid. Please click here to s

Resolved Hisoka
(@hisokachris93)

2 years, 12 months ago

Hey guys,

I copied my onlineshop for an other domain / other shop. Everything works fine, but Facebook for WooCommerce seems to be still somehow connected to the first shop.

When I am connecting FB for WooCommerce with my page, the connection of the other shop throws: “Heads up! Your connection to Facebook is no longer valid. Please click here to securely reconnect your account and continue syncing products.”

I already tried deleting the plugin and reinstalling it, also disconnection / connection again. I deleted all transients, still somehow my shops are connected. Can you fix this? It annoys the living hell out of me. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Shohan Hossain Nabil – a11n
(@sohanhossain)

2 years, 12 months ago

Hello @hisokachris93,

To remove the Facebook connection completely from your site, kindly go to yoursitename.com/wp-admin/options.php first. Once you are there kindly clear all the fields related to Facebook. You can use the browser’s search functionality to quickly locate the fields.

Link to image: https://d.pr/i/xk5HF1

Now, go back to WP-Admin > Marketing > Facebook and try to connect your site again.

Thanks!

Augustus – a11n
(@augustuswp)

2 years, 11 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Rosso Digital
(@roberthemsing)

2 years, 10 months ago

Hi there – I had exactly the same issue, followed the steps and deleted all values related to Facebook and WooCommerce. Now when I’m trying to connect it again I get this error message within Facebook:

Something went wrong.
This may be because of a technical error that we’re working to fix. Please try reloading this page.

I’ve already deleted the plugin, reinstalled, deleted all values again. I’ve also deleted the integration natively in Facebook, connected my other site again, then tried to manually give access from Facebook to the secondary page but nothing works. I don’t have this issue with the Facebook for WordPress app – I was able to install this again without any issues.

When I check the Facebook Business Managers for the two businesses, the one that works as expected shows the System User as WooCommerce Integration System User but doesn’t show the WordPress App system users despite both apps being installed. On the site that doesn’t work it only shows the WordPress App system user but not the WooCommerce one.

Plugin Support Adam Heckler
(@adamkheckler)

2 years, 10 months ago

@roberthemsing Please create your own thread per the Forum Welcome policy:

https://codex.wordpress.org/Forum_Welcome#Where_To_Post

This one is already marked Resolved.

Thanks!