Plugin Support
AW a11n
(@slash1andy)
Automattic Happiness Engineer
Hey there!
I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this thread.
Please let us know when the screenshot is available.
Thread Starter
LF
(@lyndafalcone)
@lyndafalcone It’s hard to tell from that screenshot if you have anything in the main description area for your products or not. I see you have this set:
https://d.pr/i/wTc9jc/Gegzt2NHpO
… but if you scroll up, do you have anything in the main content box on that product editing page? Example of what I mean:
https://d.pr/i/PD8zEk/lQmbj4zpTx
You might also try adding something here:
https://d.pr/i/ysTVSS/d9Ny6MQiKa
… down at the very bottom. That might make Google a bit happier with the product data.
Let us know if that helps. 🙂
Thread Starter
LF
(@lyndafalcone)
Hi…
Yes I have those…
Here’s the main container copy
https://snipboard.io/0bDmHp.jpg
Then I have a short product description
https://snipboard.io/zAy8Fp.jpg`
Hey there @lyndafalcone,
It looks like you’re using Avada to insert content on the product description.
Can you please switch to the default editor, add a description there and see if it works with that? Thank you!
Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Thread Starter
LF
(@lyndafalcone)
Hi, here’s the status info and I’ll try a product with the default editor.
### WordPress Environment ###
WordPress address (URL): https://adinajewelers.com
Site address (URL): https://adinajewelers.com
WC Version: 5.6.0
REST API Version: ✔ 5.6.0
WC Blocks Version: ✔ 5.5.1
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.5.1
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: LiteSpeed
PHP Version: 7.4.23
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d
SUHOSIN Installed: –
MySQL Version: 10.3.27-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 5.6.0
WC Database Prefix: wp8c_
Total Database Size: 67.83MB
Database Data Size: 62.87MB
Database Index Size: 4.96MB
wp8c_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8c_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8c_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_actionscheduler_actions: Data: 0.33MB + Index: 0.44MB + Engine InnoDB
wp8c_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_actionscheduler_logs: Data: 0.22MB + Index: 0.16MB + Engine InnoDB
wp8c_cc_abandoned_checkouts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp8c_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_duplicator_pro_packages: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
wp8c_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
wp8c_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_options: Data: 11.48MB + Index: 0.09MB + Engine InnoDB
wp8c_postmeta: Data: 3.52MB + Index: 0.55MB + Engine InnoDB
wp8c_posts: Data: 34.52MB + Index: 0.28MB + Engine InnoDB
wp8c_redirection_404: Data: 0.50MB + Index: 0.16MB + Engine InnoDB
wp8c_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_redirection_items: Data: 0.48MB + Index: 0.56MB + Engine InnoDB
wp8c_redirection_logs: Data: 0.36MB + Index: 0.05MB + Engine InnoDB
wp8c_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp8c_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_revslider_sliders: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
wp8c_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_revslider_slides: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wp8c_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp8c_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp8c_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp8c_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp8c_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp8c_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8c_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp8c_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8c_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8c_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp8c_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_wfblockediplog: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp8c_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8c_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wp8c_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_wfhits: Data: 0.33MB + Index: 0.08MB + Engine InnoDB
wp8c_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8c_wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp8c_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_wflogins: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp8c_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8c_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8c_wfstatus: Data: 1.02MB + Index: 0.11MB + Engine InnoDB
wp8c_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8c_yoast_indexable: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
wp8c_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp8c_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8c_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8c_yoast_seo_links: Data: 0.25MB + Index: 0.14MB + Engine InnoDB
### Post Type Counts ###
attachment: 499
avada_faq: 6
ctct_lists: 1
fusion_element: 41
fusion_form: 3
fusion_icons: 1
fusion_tb_layout: 12
fusion_tb_section: 23
fusion_template: 1
nav_menu_item: 46
page: 14
post: 77
product: 49
product-feed: 2
revision: 937
seedprod: 1
shop_coupon: 3
shop_order: 3
shop_order_refund: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (17) ###
Constant Contact + WooCommerce: by Constant Contact – 1.3.3
Duplicate Page: by mndpsingh287 – 4.4.3
Facebook for WooCommerce: by Facebook – 2.6.1
Avada Builder: by ThemeFusion – 3.3.1
Avada Core: by ThemeFusion – 5.3.1
Google Listings and Ads: by WooCommerce – 1.4.3
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.4.90
Loginizer: by Softaculous – 1.6.7
Redirection: by John Godley – 5.1.3
Slider Revolution: by ThemePunch – 6.5.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.61
WooCommerce PayPal Payments: by WooCommerce – 1.5.1
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.46
WooCommerce: by Automattic – 5.6.0
Wordfence Security: by Wordfence – 7.5.5
Yoast SEO: by Team Yoast – 17.1
WP Sitemap Page: by Tony Archambeau – 1.6.4
### Inactive Plugins (0) ###
### Settings ###
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #725 - /shop/
Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #1070 - /my-account-2/
Terms and conditions: #3868 - /terms-conditions/
### Theme ###
Name: Avada
Version: 7.3.1
Author URL: https://themeforest.net/user/ThemeFusion
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php
### WooCommerce PayPal Payments ###
Onboarded: Yes
Shop country code: US
PayPal card processing available in country: Yes
Pay Later messaging available in country: Yes
Vault enabled: Yes
### Action Scheduler ###
Complete: 946
Oldest: 2021-09-13 21:41:38 +0000
Newest: 2021-09-15 13:38:34 +0000
Pending: 2
Oldest: 2021-09-15 22:39:40 +0000
Newest: 2021-09-16 03:00:00 +0000
### Status report information ###
Generated at: 2021-09-15 13:39:03 +00:00
Thread Starter
LF
(@lyndafalcone)
Update, I duplicated a product and changed it to default editor. The plugin synced to the merchant feed, however, the same message appears.
Google sync status
Issues detected
Issues
[description] This value should not be blank.
Hey there @lyndafalcone,
You may already have read this
Have you checked that the description for the product you’ve duplicated using the default WooCommerce product editor, complies with these requirements?
Thread Starter
LF
(@lyndafalcone)
Hi, I have a section called “product short description”
Plus I added a custom field call “description” and added the copy there too.
I don’t know why 12 of them are okay but the rest are not.
All the products were added the exact same way.
Hi there,
Could you try disabling the Avada Builder plugin itself, creating a new product and adding a default product description to see if that gets synced over?
Let us know how it goes! We’re here to help further!
Thread Starter
LF
(@lyndafalcone)
Hi, so this work however we want to use the Avada theme and design.
Why does 12 items utilizing the Avada theme work but the others do not?
Thank you for your help.
Hey @lyndafalcone,
That’s an excellent question. If adding a product with the Avada Builder works but adding one with it enable doesn’t work, then that likely means there is some change in how the data is being saved.
Say the data is modified before it is saved, then those changes will remain after the plugin is disabled. But if the data is “filtered” after being pulled from the database, those changes typically disappear once the plugin is disabled. Does that make sense?
Jared
(@jstecklercfanyorg)
Jumping in to say I’m facing the same issue — Avada Theme — except none of my products are syncing and it’s showing the same missing [description] value as the “Issue to resolve” for all of them.
Even more puzzling is the fact that according to Google’s very own Rich Results Test, the description field value is indeed there. You can see for yourself here: https://search.google.com/test/rich-results?id=Wg98GOjz4BzJmx08pAL8Yw
And also showing without errors using the validator.schema.org tool: https://validator.schema.org/#url=https%3A%2F%2Fwww.trogsworld.com%2Fproduct%2Fgolden-retriever-childrens-book-golden-smiles%2F
-
This reply was modified 4 weeks ago by
Jared. Reason: Added schema.org test result
-
This reply was modified 4 weeks ago by Jared.
