Just wondering, what are the ‘new plugins’ that were added?
Appreciated!
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This reply was modified 2 years, 9 months ago by
Joseph G..
several new plugins were added to the site without our approval and we have issue with products being unavailable and screens being changed!
Can you send us specifics on these issues? Meaning:
– Which new plugins were installed?
– What does “product being unavailable” mean exactly? Do they show as out of stock when they should not be? Something else?
– What does “screens being changed” mean as well? Which screens? What did they look like before vs. now?
Also, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.
Thanks!
Hi,
Thanks for replying so quickly. We have recovered our website to a previous version and will wait until the bugs are ironed out before we update again.
When we updated we had to setup our store again despite this already being done it was after this that the issues occurred.
I deleted the plugins that were installed without our permission but one was about tax services, one was called Jetpack one was for WooCommerce payments and there were a few others.
Lots of our variable products had their prices removed so they were showing as unavailable even though we don’t use the inventory system.
The cart, checkout and payment provider sections of our site were no longer formatted as they were before.
Thanks!
