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Austria Belgium Denmark Finland France Germany Ireland Italy Japan Latvia Luxembourg Netherlands Poland Portugal Spain Sweden United Kingdom United States
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Spain
  • Sweden
  • United Kingdom
  • United States

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We ship to 18 countries, select your preferred country below.

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VanMoof Support & Contact

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Log in to your MyVanMoof account, and navigate to the Help tab to get started.

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You can check your order status and find an updated expected shipping date in your My VanMoof account. We may ship your bike and accessories separately, so the estimated shipping time for each part of your order may vary.

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We're currently exploring a new service approach and can no longer be reached by phone. By making sure we're exclusively available via chat, email, and social media, we believe that we'll be able to provide you with a faster and better service experience overall.