Dear @patrickmoling02 ,

Thanks for reaching out.
We are so sad to see the bad review.

We guess, the issue you faced was connected with the import of the backup file, which you have stated here:
https://wordpress.org/support/topic/scheduled-backup-failed-every-time/#post-14569936
May we ask you to check the suggestion and after giving it a try, let us know if that helped?
We would very much like to help you and that is why we need your collaboration on this.
In case you faced other issues with the plugin, please, let us know more details on that, so we can come with the best solution.

We hope to hear from you soon.
Hope the review will be reconsidered after our help.

Best,
BackupGuard Team