Product & Service Operations (PSO's) mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. Solving problems is at the core of what we do. We think in customers' shoes and strive to solve problems at the root, and broadly. We embrace a culture of innovation, ownership & accountability. We ultimately help businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable support processes. Our unique view on both product and service allows us to partner with teams across Facebook to drive our business forward by representing the community and combining quantitative with qualitative signals to drive product launches, improvements and scale operations. We work closely with our cross-functional partners in Sales & Product, leveraging the data and insights we are uniquely positioned to gather, to enable Facebook’s businesses to thrive. As a Product Support Writer on the PSO team, you will be part of a team responsible for the coverage, quality, discoverability and accuracy of product content for internal, PSO support teams. You will do hands-on research and obtain necessary technical content from subject matter experts while translating it into clear, concise, structured documentation geared toward support. This means sometimes you are documenting something yourself, sometimes you are editing contributed content from someone else, and other times you are fixing and reorganizing existing documentation. In addition, you will have opportunities to do project management and drive strategic initiatives within the product support content space.