Apple Store 4+

Why in the world do my apps NEVER just auto update?? Never all the way from the first possibility to the 11 iPhone (currently own) I have the setting to auto update and always have had it set to that but I have to go into the App Store hit my picture for profile and go to purchased apps, scroll through da h and everyone I have ever downloaded looking for the “update” icon. How ridiculous is that?? Maybe I’m not doing something right but I’d assume having that setting I wouldn’t have to do anything after that!!

This is the worst customer service I have ever experienced. I would expect more from the amount they are charging for their products.
I recently tried to purchase an iPhone 13 through the online store. I tried my debit card about 5 times and it kept saying the payment failed. I then tried my dad’s credit card to see if it made a difference. Nothing, expect they were able to charge both of our cards for the one phone. I checked and no email with no confirmation number. I called several times the same day. I talked with someone rather helpful, or so I thought and said she found where it charged. She was then to push the charges through. Two days later, I have received nothing and the two cards are still charged. I called and called again. I got transferred about 20 times and got cut off a couple of times...how convenient for them. I was told they couldn’t find the charges. Nothing has been done and I’m still out the money with no phone to show for it. After that ridiculous amount of time wasted on trying to contact them and get some answers, I would rather just buy my phones from a different company. There is no reason for any of this.

A critical part of the Apple experience beyond elegance in design, beyond product reliability, and beyond integrity in handling those rare occasions when support is needed, is simple thoughtfulness. The facility of use, the intuitive UI, and the ease and simplicity of discovering more and more commands effortlessly is what makes the Apple experience what it is. This is at the root of the deeply held loyalty of Apple customers.

This app is an extension of the Apple experience for purposes of buying from Apple. Nothing bad, nothing surprising, it just works as you would expect it to. Perfectly.