Userback

Description

A beautifully simple way to get customer feedback.

Userback is a customer feedback solution that lets you collect and manage high-quality feedback from websites and applications using video and annotated screenshots.

Built for designers, developers, product managers and web agencies, Userback will save you time by managing feedback for all your projects in one place.

Get instantly notified when new feedback is created and streamline your workflows by connecting Userback with project management looks like Jira, Slack, Basecamp and more.

And collaborate with your team by inviting them to contribute on your Userback projects. You can even invite your clients to see the feedback on their own projects!

Benefits
* Get high-quality visual feedback with annotations
* Ditch huge email chains that are guaranteed to miss important details
* Save time by not having to chase clients to approve minor changes
* Manage all website feedback in the same place
* No more printed paper with red pen and scribble!

Start free
Create an account and start free at https://www.userback.io.

Screenshots

  • Plugin Options
  • Feedback Widget
  • Annotate on live website
  • Collaborate on Feedback
  • Dashboard
  • Projects
  • Feedback Management

Installation

  1. Upload the plugin files to the /wp-content/plugins/plugin-name directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Use the Settings -> Userback screen to configure the plugin

FAQ

What does Userback do?

Userback lets you collect feedback from your web projects with real-time screenshots and instant notifications.

Does Userback work in local development environments?

Yes, it absolutely does. Unlike most other visual feedback tools, Userback works in local development environments.

Can I customize the Userback widget?

Yes, the Userback widget can be fully customized directly in the app or via JavaScript API.

Can Userback be integrated with other platforms?

Yes, Userback integrates with a full range of third party platforms including: JIRA, HipChat, Slack, WordPress, Teamwork, and more.

Can I programmatically send additional data to Userback?

Yes, you can use Userback’s JavaScript API to easily send custom data along with each feedback.

Do I have to embed the widget code to be able to use Userback?

No, you can also install Userback’s browser extension which lets you collect feedback from any website.

Reviews

March 21, 2022
Efficient communication on next level. It's NOT free, but worth every cent !!
March 20, 2022
Too bad this company doesn't present the fact that you are downloading a plugin that you have to register for a 'free trial' that expires. I kind of think that the plugin doesn't belong in the repo right now because they don't actually have a free version that I can find. I understand 'upselling' a plugin based on features but to be allowed to hawk a free trial for a pricey monthly price in the WordPress repo is ridiculous. Thanks but no thanks. Shady business practices....
May 12, 2021
Intuitive plugin & clean interface to use. Lot's of great features: - Feeback via email - Feedback via screenshots & drawings on screen - Feedback via video, capture video from users screen Been a happy user for 3 years now.
February 18, 2020
It's great to see it in the repository. I've been using the Pro version since early 2019 and I've had nothing but great experiences with Userback and the Userback support team. They were quick to respond and were able to clarify several things for me. The ability to add client roles has expanded my use for it. Getting feedback from the end-user through Userback has been extremely helpful as well. I will say that development for the Userback plugin hasn't been very active. But then again, I haven't had any issues with incompatibility, performance issues, or any particular bugs. Great plugin!
Read all 6 reviews

Contributors & Developers

“Userback” is open source software. The following people have contributed to this plugin.

Contributors

Translate “Userback” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.0.8

Minor CSS improvements

1.0.5

Ask for access token only

1.0.4

Added support for user roles

1.0.3

Added support for Multisite

1.0.2

Added options to select pages or blog posts only
Added options to show widget to logged in users only

1.0.1a

Fixed a typo

1.0.1

Added ability to select Draft or Pending Review pages only

1.00

Office Release!