Services companies build their valuable reputations by collaborating effectively both internally and with their clients.
These 5 tips share real-world examples of how industry leaders work closely with customers, build loyal teams, solve problems collaboratively, simplify project management, and hire the best people for long-term success.
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Work closer with your customers
To collaborate more effectively with their clients in the cloud, the award-winning ad agency, M&C Saatchi, turned to Google Workspace. The agency uses Drive to keep huge design files in one place, allowing team members and client reviewers to edit or add comments without transferring the files. When presentation deadlines are looming, they use Slides–a primary author lays out the flow, then everyone else completes their individual slides, at their convenience. Want to make it easier for everyone in your company to work closely with your customers? Store and share files up to 5 TB in size, and collaborate on documents, spreadsheets and presentations using Google’s rich co-editing capabilities. Learn how |
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Make everyone feel part of the team
Rentokil Initial has six lines of business spread out over more than 60 countries, which left some of its employees feeling detached from their co-workers. Google Workspace helped change the company’s culture by making it easier for everyone to connect. Teams now use Drive and Sites to share meaningful information about themselves and their work. Managing directors use Currents to post highlights of their work trips, and graduate trainees have their own Group to share work experiences. You can create a stronger sense of team at your company, too. Google Workspace makes it simple for a dispersed workforce to find and connect with colleagues. Managers can give employees greater insight into a business by posting pictures and updates to Currents. Every department can create its own online community to share insights and support mutual success. "Online sharing is helping us to become a more personal, sociable organization, which is important for staff retention and working culture." —Peter Shorney, Global IT Operations Manager, Rentokil Initial Customer storyLearn how |
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Solve problems creatively through engaged collaboration
As one of the world’s largest consulting firms, PricewaterhouseCoopers(PwC) is all about solving business problems—but even they had a difficult time implementing efficient collaboration processes, until they started using Google Workspace. Now, PwC’s teams are more collaborative, creative, and inspired than before. For example, employees have been able to cancel 2–5 hours of status meetings per week, by collaboratively solving problems ahead of time using Docs. The strength of a business is built on the cumulative knowledge of its people, so use Google Workspace to transform your workplace from siloed to open, from task-oriented to engaged, and from a focus on individual productivity to a focus on teamwork. Use Sites and Currents to share insights with your employees, and Docs, Sheets, and Slides to work together in real time from anywhere in the world. "By giving our teams the right tools to collaborate, we’re helping them to create and compete in new ways. With Google Workspace tools, our teams are more engaged, productive and mobile. And we’re adding more value for our clients, at a faster pace, as a result." —Deborah Bothun, US Entertainment, Media and Communications Leader, PwC Customer storyLearn how |
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Simplify project management and team communication
Grass Roots is a performance improvement company that relies on outstanding collaboration and communication to win the trust of its clients. When legacy systems couldn’t keep up, Google Workspace revolutionized the way their teams work together. Now, employees share and update project reports, timelines, calendars, budgets, and work documents online in real time. They can easily stay in touch via email, instant messaging, or video conferencing using their laptops and mobile devices. Want to simplify project management and increase productivity? Use Docs, Sheets, and Slides to collaborate on your work—and Calendar to keep everybody on the same schedule. You can also enhance Google Workspace with hundreds of integrated, third-party apps available in the Google Workspace Marketplace. "For many of our employees, Google Workspace is revolutionizing their team and project work. Teams are more organized because everything—including timelines, budgets, and progress reports—are stored transparently with the latest updates available for all to see online." —Danny Attias, CIO, Grass Roots Customer storyLearn how |
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Streamline recruiting and onboarding
When the multinational staffing agency, Randstad, wanted to modernize its email and collaboration solutions, they chose Google Workspace. Google’s integrated tools allow employees at 4,500 branches to collaborate on placing over 500,000 people every day. The transition to using Google Workspace was easy because many of Randstad’s employees already use Google tools, such as Gmail, Calendar, Drive, and Google Meet. Your company can use Google Workspace to attract the best people and onboard them quickly, even when choosing from a huge pool of candidates in diverse locations. Use shared Docs to work together on the perfect job description or to test a candidate’s writing or coding skills in real time. Track your interviewing pipeline status in Sheets and use Meet to conduct remote group interviews or to extend an enthusiastic offer to your top candidate. "We have a workforce of younger, web-savvy employees, and we heard the feedback that they’re quite familiar with Google tools … and that they'd like to use them at work, too." —Martijn Nykerk, Senior Consultant Group IT, Randstad Customer storyLearn how |
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